FRANCESCA ARMSTRONG
Groves,Texas
Summary
Human resources professional prepared for strategic leadership roles. Known for driving positive change and improving employee satisfaction. Prioritizes team collaboration and adapts to evolving business needs. Key skills include talent management and conflict resolution.
Overview
12
12
years of professional experience
Work History
Director of People Operations
Buckner Retirement Services
01.2023 - Current
- Manage corporation HRIS for hires, terminations, transfers, compensation changes, talent management, and analytics
- Devised hiring and recruitment policies for the company.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Operations Executive Leader
Target Corporation
01.2015 - 01.2022
- Trained the sales team to use business acumen, 4 steps of selling, and company policies to better improve overall sales and guest experience
- Supporting profitability of $40 million sales goal through wage management control/follow pay chart guidelines
- Oversaw day-to-day activities of 80- 100 employees in retail establishment, fostering inspiring atmosphere to optimize employee experiences.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
Human Resources Executive Leaders
Target Corporation
01.2013 - 01.2015
- Proactively created and presented training programs for over 100+ professionals through organizational skills, communication skills, payroll management, recruiting, quality improvement, conflict resolution, and relationship skills
- Maintained pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations and etc
- Oversee and innovate employee recognition programs to improve retention
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Reduced turnover rates by developing comprehensive onboarding and training programs.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Championed continuous learning opportunities within the organization by establishing professional development workshops.
Education
Bachelor of Science - Business Administration And Management
Lamar University
Beaumont, TX01.2009
High School Diploma -
West Brook High School
Beaumont, TX01.2004
Skills
- Training and Development
- Business Management
- Employee Relations
- Recruitment
- Strong Communication
- Workplace Culture & Development
- Leadership Skills
- Human resources administration
- HR analytics
- Talent acquisition
- Performance evaluation
- Employee relations
- Diversity and inclusion
- Background checks
Tools And Programs
- Workday
- Greenhouse
- ADP
- Kronos
- Microsoft Office
- HRIS
Timeline
Director of People Operations
Buckner Retirement Services
01.2023 - Current
Operations Executive Leader
Target Corporation
01.2015 - 01.2022
Human Resources Executive Leaders
Target Corporation
01.2013 - 01.2015
Bachelor of Science - Business Administration And Management
Lamar University
High School Diploma -
West Brook High School
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