Francesca Barnes

Responsible for providing assistance through leadership in a variety of forms to help alleviate workload and stress from the office so that they can focus on patient care. Creates relationships with our clients, provides them with Peace of Mind, and allows the in-office team to focus on other tasks while we take care of their billing and other concierge services behind the scenes.

• Complete all verifications with 100% accuracy at least 3 business days before patient’s appointment
• Input all coverage percentages, maximums and deductibles accurately in client’s practice management software.
• Verify that all insurance data in clients software is accurate.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Performed probing questions to determine service needs and accurately input information into electronic systems.

• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Processing orders, forms, and applications
• Addressing and resolving customer complaints or concerns
• Established upselling and cross-selling products or services to customers.
• Handle 100+ customer interactions per day, giving detailed, personalized, and friendly service to ensure customer retention and satisfaction
• Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
• Attention to detail, strong communication and personal diplomacy skills
• Ability to multi-task, prioritize, and manage time effectively
• Active listening and anticipating needs of others
• Excellent customer service skills
• Generate sales leads
• Excellent people skills
• Performed problem-solving skills
• Empathy

• Oversees daily operations of dental practice to ensure achievement of operational goals
• Achieve revenue goals by effectively managing patient scheduling and collections.
• Increase patient growth by supporting sales, marketing, and promotional programs
• Managing of accounts receivable/payable
• Strong comfort with presenting treatment plans and financial arrangements
• Track record for providing excellent customer service
• Increased production at or above 200%
• Handled and satisfied customer concerns promptly to encourage repeat business.
• Review of treatment plans in detail and cost
• Promoted welcoming environment by acknowledging customer and engaging in conversation to identify needs.

• Completed patient registration quickly and cordially for all new patients
• Accurately entered procedure codes and diagnosis codes
• Acted as liaison between business department, billers, third-parties
• Completed appeals, submitted claims, posted charges and adjustments
• Carefully prepared, reviewed and submitted patient statements
• Meticulously tracked and resolved underpayments
• Managed over 50 customer calls per day
• Increased sales by 20%