Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Beatty

Daytona Beach,FL

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to a company

Overview

8
8
years of professional experience

Work History

Patient Services Representative

The Orthopedic Clinic
02.2023 - 09.2023
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Athena to schedule appointments.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Reviewed daily care slips for doctors.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.

Cashier

HoneyBaked Ham
04.2015 - 02.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Medical Assistant

Blue Ocean Dermatology
07.2022 - 10.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared initial patient charts for admission.
  • Verified appropriate lab couriers picked up collected lab specimens.

TeamLead Phlebotomist

OneBlood
04.2019 - 07.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Operated production machinery safely to reduce workplace accidents.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.

2nd Assistant Manager

Yankee Candle
06.2018 - 12.2018
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL

Skills

  • Patient Greeting
  • Document Filing
  • Medical Billing
  • Reminder Calls
  • Patient Registration
  • System Updates
  • Payment Collection
  • Insurance Information Collection
  • Demographics Information
  • Call Transfers
  • Patient Engagement
  • Patient Care and Confidentiality
  • Clinical Data Entry

Timeline

Patient Services Representative

The Orthopedic Clinic
02.2023 - 09.2023

Medical Assistant

Blue Ocean Dermatology
07.2022 - 10.2022

TeamLead Phlebotomist

OneBlood
04.2019 - 07.2022

2nd Assistant Manager

Yankee Candle
06.2018 - 12.2018

Cashier

HoneyBaked Ham
04.2015 - 02.2023

High School Diploma -

Daytona State College

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Francesca Beatty