Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Francesca Buraglia

Francesca Buraglia

La Habra,CA

Summary

Enthusiastic and client-focused Esthetician, offering advanced training in microdermabrasion, chemical peels, dermaplaning, and facials. Eager to contribute expertise to a dynamic role in a day or medical spa setting. Known for providing exceptional service while prioritizing each client's unique needs and skincare goals.

Dedicated to upholding the highest standards of service, bring a commitment to excellence not only in interactions with clients but also in fostering a positive and inviting spa environment. I blend advanced esthetic techniques with a personalized touch, ensuring a seamless and satisfying experience for every client.

Overview

3
3
years of professional experience

Work History

Esthetician

Massage Envy
05.2022 - Current
  • Deliver customer service, while building relationship with clients
  • Perform client consultations
  • Maintain hygienic environment /sterilizing equipment/ stocked treatment room.
  • Execute over 20 facial services weekly
  • Recommend and sell retail products to clients
  • Keep up with promotional offers for treatments and product sales
  • Educate clients of treatment options and effective at-home skincare
  • Gain knowledge of facial massage techniques and skin care product ingredients.

Esthetician

Newport Dermatology Institute
01.2022 - 05.2022
  • Educated patients of treatment options
  • Utilized Hydra-facial machine
  • Setting up treatment room based on the services that day
  • Customized treatments based on patient needs and desired enhancements.
  • Sterilized equipment for patient treatments.
  • Performed consultations, providing insights and addressing concerns.
  • Recommended and explained benefits of retail products for at-home use

Sales Associate

Massage Envy
08.2021 - 05.2022
  • Managed check-in and check-out process.
  • Answered phone calls
  • Handled customer services issues
  • Selling membership options, maintained monthly sale goals
  • Working fast-paced in high volume environment
  • Developed and maintained positive relationships with clients
  • Booked appointments, and provided confirmation info.
  • Maintained cleanliness and organization of clinic
  • Key Holder for opening and closing shifts

Lead Sales and Assistant General Manager

Massage Envy
02.2020 - 07.2021
  • Handled cash and prepared deposits.
  • Mentored and motivated team members to achieve sales goals.
  • Build connections and relationships with clients
  • Handled problematic clients while maintaining excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts
  • Maintained business inventory
  • Enforcing business structure and protocols
  • Analyzed customer feedback to identify areas of improvement and develop solutions.

Education

Esthetician License - Esthetician

Euphoria Institute
Las Vegas, NV
08.2020

High School Diploma -

La Habra High School
La Habra, CA
05.2015

Skills

  • Infection Control
  • California Licensed Esthetician/ 4 years
  • Superior Attention to Detail
  • Spa Retail Sales/ Memberships
  • Client Assessment/ Consultations
  • Relationship Building
  • 8 years of Costumer Service experience
  • Facial Massages
  • Hydra Facials
  • Client Intakes
  • Excellent Team Player
  • Familiar with PCA Skin
  • Chemical Peel Application
  • Dermaplaning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Esthetician

Massage Envy
05.2022 - Current

Esthetician

Newport Dermatology Institute
01.2022 - 05.2022

Sales Associate

Massage Envy
08.2021 - 05.2022

Lead Sales and Assistant General Manager

Massage Envy
02.2020 - 07.2021

Esthetician License - Esthetician

Euphoria Institute

High School Diploma -

La Habra High School

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Francesca Buraglia