Summary
Overview
Work History
Education
Skills
Languages
Websites
Interests
Work Availability
Work Preference
Timeline
Diversitystatement
CustomerServiceRepresentative
Francesca Burke

Francesca Burke

Alexandria,VA

Summary

I'm talented in Marketing and graphic web design, with expert design with Canva. I am a detail-oriented Blogger and social media marketing oriented with 4 years of experience writing about Italian culture, food, and travel. I am committed to beating deadlines and adapting to appropriate audiences with fast and accurate editing skills. Adept at pitching stories and utilizing graphics. Creative with an eye for detail and a passion for crafting stories. Skilled in utilizing new techniques and keeping up with the latest trends in writing. I launched an Italian luxury hotel website and social network, incorporating affiliate links from Expedia.com. With a master's degree in Tourism Economics, I have spent five years working in the tourism industry as a travel agent, during this working experience I became an expert in customer service, fulfilling customers for my company, and marketing advertiser, organizing marketing event with flyer material, emails, and phone call. Throughout my life, I have actively volunteered in various capacities. Currently, I volunteer at the PTO of Blessed Sacrament School in Alexandria, VA with founding events and social activities. Additionally, I contribute my time to community social events at Cameron Station in Alexandria, VA. Holding both Italian and American citizenship, I have always embraced an international mindset and am known for being a friendly and sociable individual

Overview

15
15
years of professional experience

Work History

Independent Blogger

Momcooksitalian.com, luxuryhospitalityitaly.com
Alexandria, VA
02.2020 - Current
  • Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
  • Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
  • Updated older blog posts to refresh content, maintain relevance, and improve search engine performance over time.
  • Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
  • Attracted new followers with strategic social media marketing efforts.
  • Leveraged keyword research tools to identify popular topics for blog post ideas that resonate with target audience.
  • Connected and interacted with readers via email or message boards to address needs and ideas of audience.
  • Promoted and marketed works through social media platforms.

Social Media Manager

The italian culture sociaty of Washington dc
Washington dc
2024.Jan - 2024.Jan
  • Skilled at working independently and collaboratively in a team environment.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

Travel Agent

Gattinoni Travel Network
Roma, Italy
01.2010 - 05.2015
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations .
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.

Education

High School Diploma -

High School PS. Mancini
Avellino, Italy

Course in Managment E Development Local Events
Avellino, Italy

Progettazione E Gestione Dei Sistemi Turistici - 2 Years Master Degree

University of Naples, Federico II
Napoli, Italy

Scienze Del Turismo, 3 Years Degree -

University of Naples, Federico II
Napoli, Italy

Skills

  • Work Planning and Prioritizing
  • Consumer Surveys
  • Speech Writing
  • Product Advertisements
  • Strong Creative Design Skills
  • Blog Posts
  • Design Ideas
  • Critical Thinking
  • Computer Design Programs
  • Web Applications
  • Selecting Photos
  • Art Direction
  • Sales Strategies
  • Logo Design
  • Project Creation
  • Photo Shoots
  • Web Practices

Languages

Italian
Native or Bilingual

Interests

Travel

Art

Events

Church and neighbor activities

Photography

Blogging

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programs

Timeline

Social Media Manager

The italian culture sociaty of Washington dc
2024.Jan - 2024.Jan

Independent Blogger

Momcooksitalian.com, luxuryhospitalityitaly.com
02.2020 - Current

Travel Agent

Gattinoni Travel Network
01.2010 - 05.2015

High School Diploma -

High School PS. Mancini

Course in Managment E Development Local Events

Progettazione E Gestione Dei Sistemi Turistici - 2 Years Master Degree

University of Naples, Federico II

Scienze Del Turismo, 3 Years Degree -

University of Naples, Federico II

Diversitystatement

As an applicant with an international background, I am personally able to identify with the challenges faced by members of a diverse population. My own experiences have given me the opportunity to appreciate the necessity for diversity in the workplace. It is my hope that because of my background I will be able to bring fresh experiences and viewpoints while simultaneously promoting the inclusion of those different from mine.

Francesca Burke