Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

FRANCESCA CABELLO

San Antonio,TX

Summary

Operations professional prepared to leverage extensive experience in management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

11
11
years of professional experience

Work History

Trust & Safety Operations Manager

Rover
04.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

ULTA Beauty
10.2018 - 03.2021
  • Managed a cross-functional team of 30-50 associates including; second level managers, salon professionals, operational and sales driven associates.
  • Advised and developed associates to understand and assist in overall esthetics of the store, inventory control and loss prevention in order to exceed annual retail shrink goals year after year.
  • Ability to create unmatched culture derived from communication, inspiration and opportunity to grow and promote.
  • Trained and enhanced team collaboration across multiple departments in order to establish team involvement and support of weekly sales goals.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Designed sales and service strategies to improve revenue and retention.
  • Create store wide selling culture derived from active listening, asking open ended questions to identify desires and any underlying needs and offering information and demonstrations to close sales.
  • Conducted full lifecycle hiring process including interviewing, process hiring status and completing full onboarding process.
  • Led mid-year/annual employee performance evaluations.
  • Attract and retain quality personnel through consistent coaching, recognition and development opportunities.

Retail Sales Manager

ULTA Beauty
07.2017 - 10.2018
  • Train and develop Lead Cashiers to uphold front end standards and implement learned behaviors with remaining associates.
  • Oversaw the Credit and Rewards Program data and implement improvement strategies as needed week after week.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Boosted security throughout store to reduce shrink and discourage theft.
  • Increased store sales by cross-selling complementary items.

Prestige Sales Manager

ULTA Beauty
02.2016 - 07.2017
  • Collaborate and build rapport with brand partners to grow brand sales to LY.
  • Plan and execute corporate and store generated events and implemented strategies to exceed sales goals.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high profile clients and effectively managing service issues.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.

Operations Manager

ULTA Beauty
08.2014 - 02.2016
  • Planned and prioritized weekly execution of operational tasks.
  • Oversaw and managed team during logistic processes, planogram resets and weekly AD set executions.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Replenished inventory to maintain par levels.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Planned, managed and executed two full store remodels as Lead Task Manager.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
06-2015

Bachelor of Arts - Business Administration

University of Phoenix
Tempe, AZ
04-2012

Skills

  • Top talent recruiting, hiring and retention
  • Performance Improvement
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff management
  • Succession Planning
  • Employee motivation
  • Interpersonal communication

Accomplishments

  • 3 time consecutive manager recognition for Glint Survey Results
  • 2017- Store recognition for achieving -1.87% compared to -2.72% shrink goal.

    • • 2018-Appointed Lead Task Manager for two full-store remodels.

    • 2018-Store recognition for achieving -1.25% compared to -2.33% shrink goal.

    • 2019-Store recognition for achieving -1.03% compared to -1.63% shrink goal.

    • 2019-Chosen Best Store Culture within the District.

    • 2019-2020- Increased retail sales from $4.5M to $7.5M to become known as a $6M store and earn an additional management role for the store.

    • 2019- Outstanding results for Lancome Boutique sales results

    • 2021- Store recognition for achieving -.93% compared to -1.22% shrink goal.

Timeline

Trust & Safety Operations Manager

Rover
04.2022 - Current

General Manager

ULTA Beauty
10.2018 - 03.2021

Retail Sales Manager

ULTA Beauty
07.2017 - 10.2018

Prestige Sales Manager

ULTA Beauty
02.2016 - 07.2017

Operations Manager

ULTA Beauty
08.2014 - 02.2016

Bachelor of Science - Business Administration And Management

University of Phoenix

Bachelor of Arts - Business Administration

University of Phoenix

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FRANCESCA CABELLO