Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Campbell

Customer Service Professional
Winter Haven

Summary

Dynamic Tax Preparation Specialist with a proven track record at Superior Tax & Financial Services, adept at tax research and audit support. Successfully minimized client tax liabilities while enhancing efficiency. Known for exceptional client confidentiality and problem-solving skills, consistently delivering favorable outcomes during IRS audits and improving overall client satisfaction.

Overview

24
24
years of professional experience

Work History

Tax Preparation Specialist

Superior Tax & Financial Services
01.2022 - Current
  • Developed customized strategies with clients to minimize their tax liabilities while complying with applicable laws and regulations.
  • Streamlined tax filing processes for clients, resulting in reduced turnaround times and increased efficiency.
  • Assisted clients in resolving IRS audits, negotiating favorable outcomes and reducing penalties owed.
  • Collaborated effectively with colleagues to optimize workflow and improve overall team performance.
  • Continuously refined personal knowledge base by participating in ongoing professional development opportunities such as webinars or conferences.
  • Maintain contact with current and prospective clients throughout fiscal year.

Front Desk Coordinator

Bayonne Carry All Service
03.2020 - 01.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Assistant Manager of Operations

Crispers
11.2001 - 01.2016
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Ensured compliance with industry regulations by staying updated on relevant laws and policies.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Associate of Science - Business Management

Valencia Community College
Oralndo
05.2001 -

Skills

Tax research

Client confidentiality

Document review

Audit support

Tax software proficiency

Payroll processing

Timeline

Tax Preparation Specialist

Superior Tax & Financial Services
01.2022 - Current

Front Desk Coordinator

Bayonne Carry All Service
03.2020 - 01.2025

Assistant Manager of Operations

Crispers
11.2001 - 01.2016

Associate of Science - Business Management

Valencia Community College
05.2001 -

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