Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Languages
Timeline
Generic

Francesca Cannon

Orange Park,FL

Summary

Multilingual,self motivated,resourceful,detailed oriented,adaptable with excellent interpersonal skills. Experienced in administrative assistance in customer service and liaison between departments in a wide range of office tasks to collaborate with a team and work under pressure. Looking for a career advancement opportunity with a company that will allow to further develop potential and provide a high-level administrative support to executives and contribute to the company's overall performance.

Overview

12
12
years of professional experience

Work History

Corporate Travel Consultant

CI Azumano
07.2024 - 11.2024

Government Travel Consultant

CI Azumano Travel
01.2023 - 11.2024
  • Coordinated both international and domestic travel accommodations for DOD and Military by arranging for airfare, hotel and rental car reservations.
  • Tracked unused customer tickets to exchange toward future trips and personal expenses.
  • Kept network of international agents to simplify and streamline international bookings.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, family, executives, and special needs clients. Work with TMO office
  • Skilled at working independently and collaboratively in a team environment.
  • Utilized GDS Travelport,Travelport+,Smartpoint.
  • Arranged and ensuring in a timely manner the international deployment of over 176 active duty military.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits.
  • Improve SLA by 82%.
  • Handled sensitive information PII with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.

Head Seamstress

Bonanza
03.2022 - 02.2023
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Drafted designs and patterns for original garments.
  • US Government uniforms. Military uniforms per regulations.

Communication Associate

Strategic Communication Group
08.2016 - 05.2018
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Led various projects under guidance and supervision of chief consultant.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Execute a comprehensive social media strategy resulting in 15% increase in traffic and engagement on website within first 3 months.
  • Shortened customers crisis call time by 42% without reducing quality of service.
  • Increased revenues by 24% and supported business goals by developing public relations strategies and campaigns.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Manager

H&M Company USAInc
09.2012 - 07.2015
  • Cross-trained existing 5+ employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increase monthly sales revenue by 25% within the first 2 months and profitability by 45% within the first 6 months.

Education

D.A.E.U -

Mont Blanc University
06.2022

Bachelor - International Relations And Affairs

Pantheon Sorbonne
06.2009

Associate - Fashion Design

Paul Poiret
Paris, France
06.2007

Bachelor of Arts - Art,History of Art

Sorbonne Paris I CNED
06.2007

Associate of Arts - Art, Graphic Design

Prep'Art
06.2007

Baccalaureate L -

CNED
06.2004

Skills

Exhibits superior communication and conflicts resolution skills

  • Public relation
  • Calendar Management
  • Data Analysis,Inventory Control
  • Financial Report,Scheduling,Data Entry
  • Microsoft,Quickbooks,Adobe,
  • Firework,Google
  • Event Coordination
  • International Travel
  • Social Media Management
  • Facility Workflow
  • Customer Service
  • Goal Minded
  • Logistics Coordination
  • Travelport,Travelport,Smartpoint

Affiliations

Trinity Methodist Church Ghana

Help provide community-based education and outreach as well as conduct initial screening and assessment to determine appropriate services for victims and survivors of domestic and international human trafficking victims from West Africa to Europe.

  • Maintain up to date knowledge of donor fundings priorities and geographical.
  • Work for the elimination of human trafficking women and girls from west Africa to Europe in the achievement of piece and security.
  • Participate in relevant external meetings,partnerships and advocacy activities with international partners,and external stakeholders.

Additional Information

Elementary School Volunteer

  • Promote good behavior by using positive reinforcement methods
  • Promote language development skills through reading and storytelling.
  • Assist the teacher with snack time,arts and crafts
  • sterilizing of classroom and material.
  • Address behavioral and learning issues with management team.


PTA Board member

  • Organize,publicize,host and facilitate meetings,events and activities.
  • Collect records,files and various information and documents.
  • Research and review current legal standings.
  • Consistently work and communicate with parents,board members

school district and community.

  • Represent parents in policy making decisions.
  • Network with various organizations,entities and individuals.
  • Create budgets and organize fundraisers.


Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Japanese
Limited Working
Ashanti Twi
Native or Bilingual

Timeline

Corporate Travel Consultant

CI Azumano
07.2024 - 11.2024

Government Travel Consultant

CI Azumano Travel
01.2023 - 11.2024

Head Seamstress

Bonanza
03.2022 - 02.2023

Communication Associate

Strategic Communication Group
08.2016 - 05.2018

Manager

H&M Company USAInc
09.2012 - 07.2015

Bachelor - International Relations And Affairs

Pantheon Sorbonne

Bachelor of Arts - Art,History of Art

Sorbonne Paris I CNED

Associate of Arts - Art, Graphic Design

Prep'Art

Baccalaureate L -

CNED

D.A.E.U -

Mont Blanc University

Associate - Fashion Design

Paul Poiret
Francesca Cannon