Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Francesca Carbone

Coral Springs

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Publix
Coral Springs
03.2014 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Maintained store cleanliness by organizing shelves and ensuring product availability.
  • Supported training of new staff on customer service protocols and operational procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with team members to manage inventory and restock merchandise effectively.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Payment Posting Specialist

Innovative Healthcare and Business Solutions
Boca Raton
11.2020 - 12.2023
  • Processed payment batches accurately and efficiently using advanced software tools.
  • Collaborated with billing department to ensure timely posting of payments received.
  • Assisted in training new staff on payment posting procedures and systems usage.
  • Researched and resolved payment posting discrepancies.
  • Monitored account balances and made adjustments when necessary.
  • Generated daily, weekly, monthly reports on payment activity.
  • Maintained detailed records of all payments posted in the system.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Ensured adherence to HIPAA guidelines when handling confidential information.

Guest Services Receptionist

European Wax Center
Coral Springs
09.2020 - 10.2021
  • Welcomed guests and ensured a positive first impression.
  • Managed appointment scheduling using salon software.
  • Assisted clients with product selections and service inquiries.
  • Maintained cleanliness and organization of reception area.
  • Handled cash transactions and processed payments accurately.
  • Coordinated with estheticians for efficient service flow.
  • Responded to client feedback and resolved concerns promptly.
  • Promoted loyalty programs and upsold products effectively.
  • Responded to customer inquiries and complaints in a timely manner.
  • Maintained accurate records of all transactions related to guest check-ins and checkouts.
  • Answered incoming calls from customers seeking assistance or information regarding our services.

Education

Associate of Arts - Nursing

Palm Beach State College
Lake Worth, FL
01-2026

Skills

  • Medical terminology
  • Electronic health records
  • Customer service
  • Team collaboration
  • Time management
  • Conflict resolution
  • Data entry
  • Microsoft office expertise
  • Scheduling
  • High-energy attitude
  • Relationship building
  • Multi-task management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

References

References available upon request.

Timeline

Payment Posting Specialist

Innovative Healthcare and Business Solutions
11.2020 - 12.2023

Guest Services Receptionist

European Wax Center
09.2020 - 10.2021

Customer Service Representative

Publix
03.2014 - Current

Associate of Arts - Nursing

Palm Beach State College

Similar Profiles

CREATE PROFILE