Francesca Davis
Jade Envy Hair Salon
ODENTON,MD
15
years of professional experience
Dynamic professional with a proven track record in customer relations and small business operations at John Hopkins Health Care. Expert in relationship building and staff development, driving client satisfaction and loyalty. Successfully implemented marketing strategies that enhanced client retention and optimized service efficiency, resulting in a significant increase in repeat business.
Work History
Owner/Hair Stylist
10 Years 10 Months- Managed daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff in salon techniques and best practices.
- Developed marketing strategies to attract new clients and retain existing ones.
- Oversaw inventory management, optimizing product usage and reducing waste.
Customer Service Representative
15 Years 5 Months- Assisted patients with inquiries, ensuring accurate information delivery and enhancing service experience.
- Handled customer complaints effectively, fostering resolution and maintaining satisfaction.
- Provided support in scheduling appointments, optimizing workflow for service efficiency.
- Collaborated with healthcare teams to address patient needs and improve communication channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cosmetology License - Hair, Skin And Nails
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Marketing
Staff hiring
Talent development
Customer service
Decision-making
Team leadership
Customer service management
Scheduling
Timeline
Owner/Hair Stylist
Jade Envy Hair Salon
08.2015 - CurrentRead More
Customer Service Representative
John Hopkins Health Care
01.2011 - 2015Read More
Aspen Beauty School
Cosmetology License from Hair, Skin And Nails
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Broadneck High School
High School Diploma
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