Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Francesca Dawson

Hawthrone,NY

Summary

m very eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, and payments. Trainable and committed to creating a warm and inviting atmosphere. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Experienced candidate with a passion for verifying the safety and security of all individuals within the area of responsibility. Hardworking with an excellent eye for detail and in-depth knowledge of emergency protocols and procedures. Natural problem-solver with an ability to relate to people of all ages and backgrounds

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Barley House
11.2023 - 01.2024
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered phone calls to take orders, give information and document reservations.

Barista

Juan Juaks
05.2023 - 08.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Lifegaurd

Torviewswimclub
06.2021 - 08.2023
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Cleared pool areas of debris and hazardous objects to increase safety.

Education

Westlake High School
Thornwood, NY
06.2024

Skills

  • Safety Oversight
  • Emergency Response
  • First Aid
  • Team Bonding
  • Effective Problem-Solver
  • Patron Support
  • Team Collaboration
  • Strong Communicator
  • Public Safety
  • Group and Individual Instruction
  • General Maintenance
  • CPR and AED training

Additional Information

I am unable to drive because I have epilepsy but I will always have a ride to work.

Timeline

Restaurant Hostess

Barley House
11.2023 - 01.2024

Barista

Juan Juaks
05.2023 - 08.2023

Lifegaurd

Torviewswimclub
06.2021 - 08.2023

Westlake High School

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Francesca Dawson