Francesca deCarvalho
Ormond Beach,USA
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
SLT-Assistant Manager
Express
05.2025 - Current
- Trained and mentored new team members, fostering a collaborative and productive work environment.
- Analyzed sales data to identify trends, driving strategic initiatives for product placement and promotions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Developed visual merchandising strategies that enhanced storefront appeal and increased foot traffic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed customer transactions efficiently using POS systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Collaborated with team members to enhance store promotions and improve sales strategies.
- Built relationships with customers to encourage repeat business.
Sales Lead, Assistant Team Leader
Francesca’s - Tanger Outlets Daytona Beach, FL
08.2023 - 01.2025
- Assist BTL with recruiting, hiring, onboarding, and retaining a high-performing and diverse team.
- Prepare team members for next level of responsibility
- Support and enforce company policies and procedures, fairly and consistently.
- Maintain a visually pleasing boutique by delivering brand’s visual standards
- Planning, delegating, and following up on expected tasks while maintaining guest as top priority.
- Assist BTL with leading and supporting a confident, engaged, and motivated team.
- Observe business metrics to identify sales drivers and busters.
- Motivate team to improve store metrics through coaching and sales floor leadership.
- Leaving due to store closing
Receptionist
Bella G’s Beauty Lounge
04.2023 - 08.2023
- Schedule, cancel, and confirm client appointments
- Update and record information to maintain client accounts
- Delivered administrative support to team by making copies, sending faxes, organizing documents, and rearranging schedule
- Maintain team calendars and appointments
- Greeted customers, answered general questions, and direct clients to appropriate destination
- Provided general information and answer inquiries
Front Desk Receptionist
Massage Envy
05.2022 - 10.2022
- Utilize POS system
- Warmly welcomed patrons and engage in conversation during check-in process
- Provided information for guest and direct to appropriate personnel
- Basic bookkeeping and document filing
- Coordinate with staff to fulfill customer requests
- Prepared daily shift close reports and balanced register to accurately reflect transactions
- Investigate and analyze customer complaints to identify and resolve conflicts
Education
Certificate - Cosmetology
Daytona State College
Daytona Beach, FL07.2024
Esthetician - Licensed
Daytona College
Ormond Beach, FL02.2022
High School Diploma - undefined
John Jay Senior High School
Hopewell Junction, NY06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff supervision
- Problem-solving
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Sales strategies
- Sales growth
Timeline
SLT-Assistant Manager
Express
05.2025 - Current
Sales Lead, Assistant Team Leader
Francesca’s - Tanger Outlets Daytona Beach, FL
08.2023 - 01.2025
Receptionist
Bella G’s Beauty Lounge
04.2023 - 08.2023
Front Desk Receptionist
Massage Envy
05.2022 - 10.2022
Esthetician - Licensed
Daytona College
High School Diploma - undefined
John Jay Senior High School
Certificate - Cosmetology
Daytona State College