FRANCESCA DEGENNARO
Union Beach,NJ
Summary
Dynamic bilingual customer service professional with extensive experience at the City of Hoboken, excelling in permit processing and customer relationship management. Proven ability to enhance service quality and compliance, while effectively managing inquiries and administrative tasks. Recognized for attention to detail and cultural sensitivity, ensuring exceptional resident support.
Overview
38
38
years of professional experience
Work History
Bilingual Customer Service Representative
CITY OF HOBOKEN DIVISION OF PARKING & TRANSPORTATION
Hoboken, USA
07.2016 - Current
- Perform work involved in receiving and handling customer service complaints, and/or inquiries concerning Provision of public services, billings, service charges, the issuance of licenses, certificates, gather and examine resident documents to ensure all resident information is correct
- Assist residents with the renewals of parking permits, visitors passes, temporary passes and no parking signs for moving residents and construction companies
- Assist residents with and visitors with questions regarding city ordinance
- Handling of all money transactions during permit sales
- Support residents with any issues they may have with their permit application process
- Administrative tasks performed as necessary translate answering telephone inquiries regarding any City permits both in English, Spanish and Italian.
Dispatcher
City of Hoboken
Hoboken, 07070
04.2015 - 07.2016
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meet daily requirements, and address service needs.
- Updated records of driver locations, delays, and cancellations.
- Ensured compliance with safety regulations and company policies.
- Documented services performed, operations information, and dispatch details in the system.
- Using telephones or two-way radios.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology, and provided real-time status updates as needed.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Identified locations and needs of callers to accurately send assistance.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Kept detailed and updated records of calls in physical and electronic databases.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Customer Service Representative
CITY OF HOBOKEN DIVISION OF PARKING & TRANSPORTATION
Hoboken, USA
06.2014 - 04.2015
- Perform work involved in receiving and handling customer service complaints and/or inquiries concerning the provision of public services, billings, service charges, the issuance of licenses, and certificates, and gather and examine resident documents to ensure all resident information is correct.
- Assist residents with the renewals of parking permits, visitor's passes, temporary passes, and no parking signs for moving residents and construction companies.
- Assist residents and visitors with questions regarding city ordinances.
- Handling of all money transactions during permit sales.
- Support residents with any issues they may have with their permit application process.
- Administrative tasks are performed as necessary.
- Translate answering telephone inquiries regarding any city permits.
- Online account activation.
Lead Manager Director
The Weatherdata Network
Little Neck, , NY
05.1987 - 07.2013
- Oversee the daily 24/7 operation of 15 certified meteorologists.
- Implement a new meteorological warning system.
- Coordinate and attend monthly meetings with the Port Authority of NY & NJ, and establish the most precise and detailed meteorological network containing the most accurate and detailed weather forecast information for the 24/7 operation of JFK, LGA, and EWR airports.
- Coordinate and attend monthly board meetings with cost-saving ideas to increase revenue.
- Coordinate and attend weekly customer service meetings, enforcing a customer service rating second to none, and immediately tackling and addressing any problems that come to light.
- Monthly meeting with Accounts Payable and Receivable, with specific attention to delinquent accounts.
- Weekly staff think tanks ensure meteorological detail and accuracy to each specific client's needs.
Education
High School -
Hoboken High School
Hoboken, NJ01.1983
Skills
- Proficient in bilingual communication
- Customer service
- Data entry
- Permit processing
- Regulatory compliance
- Administrative support
- Edmunds' financial system
- Document and records management
- Payment processing
- Assess claims
- Proficient in handling multiple priorities
Projects
WeatherScan, The development, organization and implementation of the most detailed and accurate meteorological reporting network covering the Port Authority of NY and NJ and JFK, LGA and EWR airports., 2008, This plan was so successful it was later implemented for the city of New York Department of Sanitation which is the largest snow fighting fleet in the world consisting of a staff of 40,000, 2500 vehicles along with a $40 million dollar a year budget!, Awards were issued with me as project manager from the Port Authority of NY & NJ in January of 2009 and October of 2010 from the City of New York., The Network, Weatherscan, has since been trademarked by The Weatherdata Network with me as project supervisor.
Computer Experience
- Microsoft Office: Word, Outlook and Excel
- Citrix Networking
- General Accounting - Quick Books Pro
- Edmunds Financial System
Timeline
Bilingual Customer Service Representative
CITY OF HOBOKEN DIVISION OF PARKING & TRANSPORTATION
07.2016 - Current
Dispatcher
City of Hoboken
04.2015 - 07.2016
Customer Service Representative
CITY OF HOBOKEN DIVISION OF PARKING & TRANSPORTATION
06.2014 - 04.2015
Lead Manager Director
The Weatherdata Network
05.1987 - 07.2013
High School -
Hoboken High School
Similar Profiles
Daniel DrobnisDaniel Drobnis
Senior Planning Aide, Parking & Transportation at City Of HobokenSenior Planning Aide, Parking & Transportation at City Of Hoboken
Michael LosurdoMichael Losurdo
Communications Officer at City of Hoboken: Police DepartmentCommunications Officer at City of Hoboken: Police Department
BRITTANY MILLSBRITTANY MILLS
Human Resource Associate at West Virginia Department of Transportation Division of Highways - Human Resources DivisionHuman Resource Associate at West Virginia Department of Transportation Division of Highways - Human Resources Division
Lisa Marie SchwartzLisa Marie Schwartz
Executive Pet Stylist at PeticuresExecutive Pet Stylist at Peticures
William MoyWilliam Moy
Regional Sales Director at Tec-Rep IncRegional Sales Director at Tec-Rep Inc