Summary
Overview
Work History
Education
Skills
Certification
#2 Trustee-VFW
Timeline
Generic

Francesca Di.cosola

Bloomingdale,Illinois

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to Highly effective and knowledgeable in provide above and beyond customer satisfaction and experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor of Self Check Out/Online Orders/Cashier

Jewel Osco
10.2023 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve customer experience and service. To enduce time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork and prompt and accurate shopping experience, for customer pick ups.
  • Transaction payment process with, cash handeling, credit card, and other forms, of accepted payment.

Overnight CSR Manager

Thorntons Gas Station
03.2023 - 10.2023
  • Managed and maintained store policies, work flow and receiving of product deliveries and reports, while maintaining a professional demeanor during late hours and effectively multitasking as a team or alone.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Stocking and cleanliness, to ensure a safe and incident free shift for all employees and customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Phone Order Taker/Head Cashier

White Cottage Pizza
10.2021 - 02.2023
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
  • Checked outgoing orders for accuracy before delivery.

General Manager

Lake Street Pub & Restaurant
02.2020 - 03.2021
  • Managed budget implementations, employee reviews, training, schedules and inventory ordering/stocking.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers, vendors, to ensure long-term success and loyalty.
  • Event Coordinator and planner for entertainment.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Taking and entering food and drink orders, serving and payments received.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

GED -

College of DuPage
Glen Ellyn, IL
07.1997

Skills

  • Training and mentoring
  • Staff Management
  • Employee Motivation
  • Self starter and works well with others and team members
  • Complex Problem-Solving
  • Inventory Control
  • Processes and procedures
  • Basset and Food Certified
  • Goal-Oriented

Certification

  • Certified Bartender (Exp 2025)
  • Certified Food Handler (Exp 2025)

#2 Trustee-VFW

10 year member of the Women's Auxiliary, with the Lombard VFW.

#2 Trustee

Timeline

Supervisor of Self Check Out/Online Orders/Cashier

Jewel Osco
10.2023 - 03.2024

Overnight CSR Manager

Thorntons Gas Station
03.2023 - 10.2023

Phone Order Taker/Head Cashier

White Cottage Pizza
10.2021 - 02.2023

General Manager

Lake Street Pub & Restaurant
02.2020 - 03.2021

GED -

College of DuPage

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Francesca Di.cosola