Francesca Di Gioia
Hanover Park,IL
Summary
Goal-oriented Talent Access Partner professional who is motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
14
14
years of professional experience
Work History
Talent Access Partner
Duly Health And Care
08.2022 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction with overseeing 70+ requisitions for clinical, non-clinical, management & corporate roles.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies each month.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Implemented monthly ICims / WorkDay best practices meetings
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Implemented a 30 day check in process with all new hires.
- Worked closely with schools for internships through their programs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles by using the crm tool in ICims.
- Organized career fairs and hiring events to help increase potential candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and implemented plans to improve recruitment process.
Ancillary Supervisor - Physical Therapy, Radiology, Rheumatology, Chiropractic Care, Immediate Care
Duly Health and Care
04.2018 - 08.2022
- Support and implement company plan and strategies by managing correspondence, escalated issues, and regulations
- Managed over 35 employees on varying shifts for 12 locations
- Implement coaching and feedback to team members, including the development of formal and corrective action plans
- Participated on the Covid-19 Taskforce
- Providing ongoing training to address staff needs
- Performed surprised and scheduled visits to gauge performance and staff skill
- Established and maintained operating schedule as well as time off requests
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Complied with company objectives, policies, and communication goals
- Established and enforced clear goals to keep employees working collaboratively
- Reporting on department metrics (ie: check ins, balance collections, Press Ganey scores, copays).
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
Home Health
Home Health
06.2014 - 07.2017
- Maintained records of patients care, condition, progress & problems
- Report and discuss with the Physician on call daily regarding patients care
- Administer daily medications under the written direction of physician
- Check & record vital signs
- Wound care changes and documenting.
Receptionist / Accounts Receivable & Payable / Property Manager Assistant
GC Realty / BMT Property Services
01.2010 - 11.2013
- Coordinated completion of outstanding projects while maintaining good customer/ tenant relations
- Proficient at handling tenant conflicts
- Managed monthly rent collection with over 400+ tenant / customer bank accounts
- Created and maintain tenant leases & customer property management contracts
- Performed property management / accountant duties which included scheduling, problem solving and weekly payroll
- Use of Quick books daily, Responsible for daily reconciliation, daily cash deposits of $100k+, Monthly payouts to customers.
Education
Medical Assistant Diploma -
WESTWOOD COLLEGE
01.2010
High School Diploma -
GLENBARD NORTH
01.2003
Skills
- Customer Relationship Building
- Marketing
- Company processes and procedures
- Performance Analysis
- Proficient in ICims, WorkDay, Power BI Analytics
- Administrative Management
- Recruitment and hiring
- Strategic Planning
- Collaboration and Teamwork
- Creative and Critical Thinking
- Mentoring and Coaching
- HIPAA Compliance
- Effective workflow Management
- MS Office
- Project Planning
- Goal-Oriented
- Training and Development
- Time Management
- Issue and Conflict Resolution
- Innovative Problem Solver
- Leadership
- Medical Terminology
- Interpersonal Communication
- Adherence to high customer service standards
Timeline
Talent Access Partner
Duly Health And Care
08.2022 - Current
Ancillary Supervisor - Physical Therapy, Radiology, Rheumatology, Chiropractic Care, Immediate Care
Duly Health and Care
04.2018 - 08.2022
Home Health
Home Health
06.2014 - 07.2017
Receptionist / Accounts Receivable & Payable / Property Manager Assistant
GC Realty / BMT Property Services
01.2010 - 11.2013
Medical Assistant Diploma -
WESTWOOD COLLEGE
High School Diploma -
GLENBARD NORTH
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