Francesca DiMieri
Phoenix,AZ
Summary
Accomplished professional with a proven track record in customer service and mortgage lending, notably at Rocket Mortgage. Excelled in team leadership, problem-solving, and enhancing customer satisfaction. Skilled in loan origination and time management, consistently improving service quality and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Northwest Registered Agent
05.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Mortgage Loan Officer
Rocket Mortgage
05.2021 - 05.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
English Teacher
Eagle County School District
08.2014 - 05.2021
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Bachelor of Arts - American And International Studies
Ramapo College of New Jersey
Mahwah, NJSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- New Hire Training
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Problem-solving skills
Timeline
Customer Service Supervisor
Northwest Registered Agent
05.2022 - Current
Mortgage Loan Officer
Rocket Mortgage
05.2021 - 05.2022
English Teacher
Eagle County School District
08.2014 - 05.2021
Bachelor of Arts - American And International Studies
Ramapo College of New Jersey
Similar Profiles
MICHELLE YOUNGBLOODMICHELLE YOUNGBLOOD
Administrative Coordinator at Northwest Registered AgentAdministrative Coordinator at Northwest Registered Agent
Bryan FyockBryan Fyock
Customer Support Representative at Northwest Registered AgentCustomer Support Representative at Northwest Registered Agent
Laycee EvansLaycee Evans
Customer Service Representative at Northwest Registered AgentCustomer Service Representative at Northwest Registered Agent
Alexis R. SmithAlexis R. Smith
Director of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s ServiceDirector of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s Service
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio