Francesca Dorsey
Miamisburg,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Public Notary/ Process Server
A.E.R.O. Mobile Notary Services, LLC
09.2021 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Witnessing and authenticating signatures on legal documents
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Understanding and following legal protocols and procedures for serving documents
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Locating and verifying the identity of individuals to be served.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Provided proof of service in form of affidavit.
Commercial and Residential Cleaner/ Painter/ Designer
Franny D Designs, LLC
10.2019 - Current
- Collaborated closely with clients to gain comprehensive insights into their individual needs and requests; furnished precise cost estimates while strategically coordinating work plans to mitigate any potential disturbances
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Managed multiple projects simultaneously, prioritized tasks, and ensured timely completion of all assignments
- Inspected completed work for adherence to client specifications and quality standards, promptly addressing any identified issues.
Fraud Investigator
Barclays
10.2022 - 08.2024
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Utilized data analysis to uncover patterns and anomalies indicative of fraudulent activities
- Conducted thorough investigations into suspected fraudulent activities, ensuring comprehensive case resolution
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Prepared detailed reports on fraudulent incidents, compliant with regulations and including 4BSA reports.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Implement effective procedures to recover funds lost to fraud
- Trained colleagues on document procedures and fraud processes
Retail Sales Associate (P/T)
Kohl's
07.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Online Customer Service Representative
LBrands (Bath & Body Works)
09.2020 - 01.2021
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
Manager In Training
Menards
04.2020 - 09.2020
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Accurately managed cash transactions, ensuring financial integrity
- Ensured accurate and prompt creation and processing of in-store online orders for guests
- Assisted with freight processing, ensuring timely and organized inventory management
- Maintained clean and orderly store environment for positive shopping experience.
Administrative Assistant/ Day Porter
JJ's Fabulous Cleaning Service
01.2013 - 04.2020
- Demonstrated autonomy and efficiency while working in self-paced environment
- Crafted articulate responses to routine inquiries, ensuring clarity and professionalism
- Edited and formatted various documents, including correspondence, quotes, contracts, and emails, to meet organizational standards
- Managed preparation and processing of financial documents such as bills, invoices, receipts, and statements with meticulous attention to detail
- Performed general cleaning tasks to maintain tidy and organized workspace.
Sr. Records Associate & Reviewer
PNC Mortgage
01.2013 - 01.2019
- Conducted thorough preparation and research of insurance loss claims, ensuring accurate documentation in the PNC system's data warehouse
- Managed loan files according to stringent quality standards, ensuring compliance with company protocols and formatting requirements during audits
- Reviewed and evaluated financial statements, LOS Files, insurance loss claims, and acquisition loans within established timeframes, maintaining efficiency and accuracy
- Assembled loan files following precise production schedules, adhering to quality standards and formatting requirements.
Education
MBA- Business Administration -
Kaplan University
Davenport, IA09.2014
Bachelor of Business Administration - Managerial Studies
Tiffin University
Tiffin, OH05.2006
Associate of Business Administration - Accounting
Tiffin University
Tiffin, OH05.2006
Skills
- Fraud Detection and Investigation
- Document Preparation
- Billing and Invoicing
- Effective verbal and written communication
- Ability to Cross-Train
- LexisNexis Proficiency
- Vrol and Mastercom Proficiency
- Attention to Detail
- Microsoft Office Proficiency
- Credit card fraud
- AML Compliance
- Procedure review
- Time Management
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
Timeline
Fraud Investigator
Barclays
10.2022 - 08.2024
Public Notary/ Process Server
A.E.R.O. Mobile Notary Services, LLC
09.2021 - Current
Retail Sales Associate (P/T)
Kohl's
07.2021 - 08.2022
Online Customer Service Representative
LBrands (Bath & Body Works)
09.2020 - 01.2021
Manager In Training
Menards
04.2020 - 09.2020
Commercial and Residential Cleaner/ Painter/ Designer
Franny D Designs, LLC
10.2019 - Current
Administrative Assistant/ Day Porter
JJ's Fabulous Cleaning Service
01.2013 - 04.2020
Sr. Records Associate & Reviewer
PNC Mortgage
01.2013 - 01.2019
MBA- Business Administration -
Kaplan University
Bachelor of Business Administration - Managerial Studies
Tiffin University
Associate of Business Administration - Accounting
Tiffin University
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