Francesca Dorsey
Miamisburg
Summary
Experienced support professional with a reputation for positive and friendly interactions, strong attention to detail, and excellent communication skills. Proven track record of effectively managing diverse and challenging tasks, while specializing in Fraud Investigation.
Overview
6
6
years of professional experience
Work History
Sr. Fraud Representative
Synchrony Bank
10.2024 - Current
- Effectively respond and handle verbal inquiries from customers daily.
- Review suspicions activity, verify transaction, and process lost/stolen report
- Review applications for credit approval.
- Investigated and resolved fraudulent transactions to ensure customer security and trust.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Deliver on key performance metrics -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.
Process Server
AERO Mobile Notary Services, LLC
09.2021 - Current
- Served legal documents efficiently to ensure compliance with court requirements.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
Business Owner/Commercial Cleaner and Painter
Franny D Designs, LLC
10.2019 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased customer satisfaction by thoroughly understanding their requirements before beginning the cleaning or painting process.
- Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
- Delivered high-quality results with attention to detail in cleaning or applying paint
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for
Fraud Investigator
Barclays
10.2022 - 08.2024
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Identified suspicious or abnormal behavior in transaction activity to detect potential fraud.
- Implement effective procedures to recover funds lost to fraud in a timely manner
- Prepared detailed reports on fraudulent incidents, including 4BSA reports in compliance with regulations
- Appeal cases that were denied by merchants, indicating transaction(s) were fraudulent
- Create and merge customer-requested documents
- Train colleagues on document merging and Chargeback expiration procedures
Education
Master of Business Administration - Business Administration
Kaplan University
09.2014
Bachelor of Administrative Studies - Management
Tiffin University
05.2006
Associate of Business Administration - Accounting
Tiffin University
05.2006
Skills
- Investigation techniques
- Transaction monitoring
- Transaction review
- Fraud detection
- Investigation documentation
- Report preparation
- Research skills
- Verbal and written communication
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
Timeline
Sr. Fraud Representative
Synchrony Bank
10.2024 - Current
Fraud Investigator
Barclays
10.2022 - 08.2024
Process Server
AERO Mobile Notary Services, LLC
09.2021 - Current
Business Owner/Commercial Cleaner and Painter
Franny D Designs, LLC
10.2019 - Current
Bachelor of Administrative Studies - Management
Tiffin University
Associate of Business Administration - Accounting
Tiffin University
Master of Business Administration - Business Administration
Kaplan University
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