Francesca Durham

• Lead focal point for multiple high-value defense acquisition efforts, overseeing cradle-to-grave execution of major contracts totaling over $600 million in support of mission-critical warfighter capabilities

• Directs over six cross-functional Integrated Product Teams (IPTs) comprised of engineering, contracting, finance, logistics, and supply chain professionals to ensure successful program execution within established cost, schedule, and performance parameters

• Administers and executes annual budgets exceeding $100 million, optimizing funding strategies to meet Air Force inventory and readiness objectives while supporting Foreign Military Sales (FMS) initiatives

• Provides acquisition strategy leadership, conducts risk assessments, and leads milestone reviews while serving as the primary liaison with senior Air Force leadership, contractors, and international partners

• Delivers regular briefings and presentations on program performance, risk assessments, and progress updates at working groups, program management reviews, and senior leadership meetings (bi-weekly/monthly/quarterly), delivering actionable insights to enable informed decision-making and support the successful execution of strategic initiatives

• Delivered high-quality client service by identifying individual customer needs and providing tailored financial solutions, leveraging comprehensive knowledge of Fidelity’s products and services involving retirement, investing, wealth management, online banking and trading, and 401(k) plans
• Consistently ranked as top-performing Financial Representative In the region, surpassing key performance metrics, including client satisfaction, retention, and operational efficiency, and earning recognition for exceptional service delivery and results
• Assisted an average of 10 customers per hour with inquiries related to investment and retirement accounts, ensuring timely and accurate support in a high-volume customer support center environment

• Supported account management and sales teams in the planning and execution of 12+ corporate events, contributing to proposal development, budgeting, client communication, transportation logistics, staff scheduling, vendor coordination, and social media marketing efforts
• Independently managed two large-scale corporate event programs, overseeing all aspects including transportation manifests, budget preparation and financial tracking, event décor planning, vendor negotiations, and team scheduling