Francesca Ferme
Huntington,NY
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Value Drugs. Adept at multitasking and critical thinking, I excel in fast-paced environments, leveraging excellent communication and organizational skills to exceed expectations. Successfully built lasting relationships through dependable and adaptable service, significantly boosting repeat business and referrals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Babysitting
Various Families
03.2021 - Current
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Talked to parents about concerns or issues with children during babysitting.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Retail Pharmacy Assistant/sales Associate
Value Drugs
03.2021 - 01.2024
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Administration
University At Buffalo
Buffalo, NY05.2027
High School Diploma -
Harborfields
Greenlawn, NY06.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Calm Under Pressure
- Active Listening
Accomplishments
- Achieved my Girl Scout's Gold Award Project by creating a book-lending library open to my whole neighborhood with accuracy and efficiency.
- Senior Athletic Award
- Business and Marketing Honor Society
- National Honor Society
Timeline
Babysitting
Various Families
03.2021 - Current
Retail Pharmacy Assistant/sales Associate
Value Drugs
03.2021 - 01.2024
Bachelor of Science - Business Administration
University At Buffalo
High School Diploma -
Harborfields
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