Francesca Flores
Minneapolis,MN
Summary
Dynamic hospitality professional with leadership experience and the capabilities to problems solve in high stress situations, direct a staff of over 20 to ensure optimal customer care and experience, and is committed to creating a collaborative and encouraging environment. Passionate about listening and adapting to ensure efficiency and success.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Grampa Tony’s
01.2008 - 2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Educated visitors about the history and geology of Wisconsin’s Apostle Islands and Lake Superior.
- Communicate well with customers and employees of diverse backgrounds.
- Responsible for the restaurant staffing schedule.
- Experience working in an extremely high-volume summer visitor operation.
- Able to handle multiple tasks at once to ensure efficiency.
- Answered hundreds of visitors’ questions on a daily basis.
- Maintained patience and calmness in a hectic environment.
- Seasonal business, worked 60-70 hours per week
- Carefully interviewed, selected, trained, and supervised staff.
Sale Associate
The Ski Hut
01.2022 - 2024
- Often works independently and in collaboration with others to fulfill customer needs.
- Navigates microsoft sheets, excel, and point of sale systems on a daily basis.
- Attends work events in order to build relationships with others in the field. Often works in varying locations and conditions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Vice President
University of Minnesota-Duluth Alpine Ski Team
01.2021 - 01.2022
- Worked as a team player and maintained an encouraging environment.
- Communicated well with teammates, leadership, and conference organization about race schedules and team travel plans.
- Presented information to groups of 50+ participants.
- Represented team at Sports Club Advisory Council Meetings, assisting with the coordination of volunteer and fundraising events.
- Represented the team to the community via several different social media platforms.
- 2020-2021 Team Captain, 2021-Current Social Media Manager
Education
Bachelor of Arts - Human Biology
University of Minnesota Duluth
01-2024
Skills
- maintains composure under stress
- MS Office, including Excel
- Google Suite, Drive, etc
- Valid driver's license
- Diverse laboratory techniques
- Works well independently or part of a team
- Adaptable
- Flexible schedule
- Customer engagement
Timeline
Sale Associate
The Ski Hut
01.2022 - 2024
Vice President
University of Minnesota-Duluth Alpine Ski Team
01.2021 - 01.2022
Restaurant Manager
Grampa Tony’s
01.2008 - 2025
Bachelor of Arts - Human Biology
University of Minnesota Duluth
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