Francesca Flores
Minneapolis,MN
Summary
Dynamic hospitality professional with leadership experience and the capabilities to problems solve in high stress situations, direct a staff of over 20 to ensure optimal customer care and experience, and is committed to creating a collaborative and encouraging environment. Passionate about listening and adapting to ensure efficiency and success.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Grampa Tony’s
LaPointe, WI, USA
01.2008 - 2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Educated visitors about the history and geology of Wisconsin’s Apostle Islands and Lake Superior.
- Communicate well with customers and employees of diverse backgrounds.
- Responsible for the restaurant staffing schedule.
- Experience working in an extremely high-volume summer visitor operation.
- Able to handle multiple tasks at once to ensure efficiency.
- Answered hundreds of visitors’ questions on a daily basis.
- Maintained patience and calmness in a hectic environment.
- Seasonal business, worked 60-70 hours per week
- Carefully interviewed, selected, trained, and supervised staff.
Sale Associate
The Ski Hut
Duluth, MN
01.2022 - 2024
- Often works independently and in collaboration with others to fulfill customer needs.
- Navigates microsoft sheets, excel, and point of sale systems on a daily basis.
- Attends work events in order to build relationships with others in the field. Often works in varying locations and conditions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Vice President
University of Minnesota-Duluth Alpine Ski Team
Duluth, MN, USA
01.2021 - 01.2022
- Worked as a team player and maintained an encouraging environment.
- Communicated well with teammates, leadership, and conference organization about race schedules and team travel plans.
- Presented information to groups of 50+ participants.
- Represented team at Sports Club Advisory Council Meetings, assisting with the coordination of volunteer and fundraising events.
- Represented the team to the community via several different social media platforms.
- 2020-2021 Team Captain, 2021-Current Social Media Manager
Education
Bachelor of Arts - Human Biology
University of Minnesota Duluth
01-2024
Skills
- maintains composure under stress
- MS Office, including Excel
- Google Suite, Drive, etc
- Valid driver's license
- Diverse laboratory techniques
- Works well independently or part of a team
- Adaptable
- Flexible schedule
- Customer engagement
Timeline
Sale Associate
The Ski Hut
01.2022 - 2024
Vice President
University of Minnesota-Duluth Alpine Ski Team
01.2021 - 01.2022
Restaurant Manager
Grampa Tony’s
01.2008 - 2025
Bachelor of Arts - Human Biology
University of Minnesota Duluth