Francesca Gatmaitan
Houston
Summary
Dynamic leader with a proven track record at Home Depot, enhancing team productivity and customer satisfaction. Excelled in employee relations and sales proficiency, achieving notable sales targets. Skilled in training and mentoring, fostering a culture of excellence and safety. Demonstrates exceptional customer service management, driving repeat business and operational success.
Overview
16
16
years of professional experience
Work History
Department Supervisor With Keys
Home Depot
10.2012 - 01.2025
- Oversaw tool rental and pro department, each department consist of 8-10associates.
- Teach, coach and develop associates in each department to ensure they have the proper training and resources to take care of customer needs.
- Create daily tasks for associates to complete throughout the day. Following up to ensure tasks are complete in a timely manner.
- Review sales plan for the week, create game plan for the week.
- Build relationships with managed accounts. Respond to emails/calls in a timely manner.
- Create quotes/ finalize orders.
- Hands on assistance in the operational and merchandising aspects of the store, as well as providing input when needed.
- Strong product and operational knowledge needed to ensure customer needs/issues are resolved.
- Trained and supervised associates on customer service excellence and strong company culture.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Resolved conflicts and disciplinary issues within the department.
Administrative Assistant
Davita Kidney Care
07.2021 - 05.2022
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to patient requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Scheduled and confirmed appointments for patients.
Assembly Line Worker
RR Donelly
12.2010 - 09.2012
- Carefully attaching and fastening components to create a finished product according to specifications.
- Inspecting parts and completed products for defects, ensuring accuracy and adherence to quality standards.
- Utilizing assembly line equipment like conveyors, automated tools, and hand tools to facilitate the assembly process.
- Keeping the workstation clean and organized, following safety protocols.
- Notifying supervisors of any malfunctions, quality concerns, or production delays.
- Meeting established production targets within designated timeframes.
- Collaborating with other assembly line workers to maintain production flow.
File Clerk/Front Desk Receptionist
Alpha Home Healthcare
05.2009 - 12.2010
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to patient requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Scheduled and confirmed appointments for patients.
- Input nurses travel time and hours work for payroll.
- Followed up with patients who have been admitted to a hospital and report findings to the appropriate doctor.
Education
High School Diploma -
Cypress Ridge High School
HoustonSkills
- Employee relations
- Policy enforcement
- Scheduling expertise
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
- Sales proficiency
- Sales quotas
- Opening and closing coordination
- Front end operations
- Customer satisfaction
- Delegation and supervision
Timeline
Administrative Assistant
Davita Kidney Care
07.2021 - 05.2022
Department Supervisor With Keys
Home Depot
10.2012 - 01.2025
Assembly Line Worker
RR Donelly
12.2010 - 09.2012
File Clerk/Front Desk Receptionist
Alpha Home Healthcare
05.2009 - 12.2010
High School Diploma -
Cypress Ridge High School
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