Francesca Guida

• Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
• Integrated technology into regular classroom use for student engagement and learning.
• Maintained student engagement through creative subject delivery and learning activities.
• Delivered course lectures using modern technology to enhance student comprehension.
• Built strong student rapport by driving classroom and online discussions and providing academic advisement.
• Identified valuable online resources to use in conjunction with lectures and coursework.
• Encouraged students to actively participate in class through positive reinforcement and engagement techniques.

Assist nurses in the medical rooms of both elementary and middle schools with walk-in, ill children by recording their symptoms and vitals electronically. Contact parents with phone calls to report child's wellness and or illness. Enter new admissions exams of registered children electronically. Provide first aid for minor injuries in a school setting. Issue important medical forms for injuries, activity restrictions, chronic diagnoses and medication administration during school hours. Educate school community members on disease prevention, vaccines and mental health resources. Collect and transmit medical records from assigned schools to the Central Health office. Create and update school health records. Transcribe medical information as received. Assist self-directed students with their own medication. Document observations on the Medication Logs and student's medical records. Participating in agency-wide activities for Emergency Preparedness.

• Created and implemented lesson plans, modifying for differences in student learning styles.
• Attended professional development training to improve knowledge and skills.
• Customized innovative methods and materials to produce effective learning experiences.
• Educated students about foreign cultures through immersive activities.

• Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
• Answered phone calls to provide assistance, information and medical personnel access.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Scheduled patient appointments, accounting for physician availability and optimal patient loads.
• Verified insurance coverage, obtained preauthorization and updated charts in EMeds Solution.
• Confirmed patient information, collected copays and verified insurance.
• Conducted patient intake interviews to collect medical information and insurance details.
• Directed patient flow during practice hours, minimizing patient wait time.
• Organized, distributed and replenished office supplies to keep department running efficiently.

• Assisted students in finding useful study methods to enhance academic performance.
• Provided one-on-one and group tutoring instruction for over ten students.
• Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
• Developed training materials, such as handouts, study materials and quizzes.
• Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
• Worked closely with students in grades six through twelve, helping to develop math and essay writing skills.
• Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.

• Taught English language skills to students from elementary school through college level.
• Differentiated instruction according to student ability and skill level.
• Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
• Established positive relationships with students, parents, fellow teachers and school administrators.
• Designed curriculum, lesson plans and instructional materials for classroom teaching.
• Gave quizzes and tests to assess student understanding of material.

• Used varied instructional resources and tools to strengthen English language skills.
• Worked with English language learners in small groups to develop fluency.
• Developed and implemented activities and lessons to improve vocabulary and sentence structure.
• Encouraged students to join class discussions and activities, promoting inclusion, social development, and comprehension of class concepts.
• Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
• Created age and interest appropriate reading lists to expand students' vocabulary and comprehension skills.

• Delivered service and support to each customer, paving way for future business opportunities.
• Documented conversations with customers to track requests, problems and solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.