Summary
Overview
Work History
Education
Skills
Timeline
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FRANCESCA Heredia

new york city,New York

Summary

Dynamic professional with proven expertise in event organization and customer service at BAFTA. Adept at problem-solving and fostering teamwork, I excel in creating engaging environments that enhance attendee experiences. My strong planning skills and creativity ensure successful outreach initiatives, driving community engagement and satisfaction.

Overview

2
2
years of professional experience

Work History

Area Assistant

32bj SEIU
new york city, New York
07.2025 - 09.2025
  • Assisted in organizing community outreach events for union members and families.
  • Made outreach calls for events.
  • Handled event calendars.
  • Accompanied representatives on-site.

Assistant to the Manager

BAFTA
new york city, New York
11.2023 - 06.2025
  • Assisted in preparing materials for events and workshops hosted by BAFTA.
  • Provides a comfortable, distraction-free, and picture-perfect environment for attendees, ensuring each individual has a seat, ticket, and food.
  • Acts upon the instructions given by the manager to facilitate the day-to-day functions of the cinema.
  • Recognizes and resolves issues, and maintains high-level customer service standards all the time to leave the guest with a positive experience.

Education

High School Diploma -

High School of Health Professions And Human Servic
06-2025

Skills

  • People skills
  • Creativity
  • Organization
  • Problem solving
  • Teamwork and collaboration
  • Planning and management
  • Decision making
  • Presentation
  • Record management
  • Customer service
  • Oral and written communications

Timeline

Area Assistant

32bj SEIU
07.2025 - 09.2025

Assistant to the Manager

BAFTA
11.2023 - 06.2025

High School Diploma -

High School of Health Professions And Human Servic

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