Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Francesca Holt

Chicago,IL

Summary

Results driven manager with 6 years of experience in luxury sales and sales management exceeding both personal and team targets. As someone who finds pure joy in a client focused environment, I am passionate about empowering my team through leadership and development.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dolce & Gabbana
Chicago, IL
02.2023 - Current
  • Manage day-to-day operations of the store, including customer service, daily goals of team, monitoring sales floor
  • Assist store manager in recruiting, interviewing, and development of team
  • Manage consignments by assisting CA's with choosing product, assisting BOH KPI's by ensuring consignment is closed within the proper timeframe
  • Leading morning briefings to engage and motivate the team including company incentives, daily targets, and product trainings
  • Monitor stock levels by providing product feedback to buyers, completing buys to support our sales by being knowledgeable of store trends, providing seasonal collection and runway feedback
  • Monitoring BOH KPI's and assisting in processing transfers, shipment, ecommerce, and cycle counts
  • Conduct regular touchbases with team to assist with development and growth in their role
  • Strategize and monitor individualized client engagement strategies with CA's
  • Assistant CA's in client retention and client growth by monitoring client follow up and identifying areas of opportunity for client growth
  • Schedule weekly touchbases with store manager to provide feedback and ask for feedback
  • Process payroll, safe audits, auditing all invoices, auditing nightly media, submitting petty cash trackers, client gifting trackers, and special commissions/incentive forms, processing supply orders
  • Planning and execution of floorsets

Sales Manager

Burberry
Oak Brook, IL
07.2018 - 02.2023
  • Personal sales accounted for 24-26% of the stores overall volume of 6 sales associates while also handling management and operational tasks
  • Achieving sales goals and KPI's by ensuring retention and development of my clients
  • Hosted virtual appointments and retaining relationships with clients out of state
  • Organized and led multiple product trainings during store meetings
  • Performed opening and closing store procedures
  • Partnered with sales associates to ensure high value client experiences are delivered
  • Held morning briefings to engage and motivate team members
  • Completed floorsets to support the business for seasonal changes and receiving new product
  • Supported back of house team with processing incoming shipments, ecommerce orders, and transfers

Sales Associate

Burberry
Oakbrook, IL
06.2017 - 07.2018
  • Met sales goals and KPI's while continuously growing client book
  • Ensure client retention by delivering unmatched service
  • Assist clients with repair and tailoring process and following up in a timely manner
  • Outreaching and following up with clients to drive business during downtime
  • Ensuring floor is kept to standards, BOH is kept to standards, assisting with inventory preparation and inventories, assisting with mark downs for bi-annual sale, ensuring wrap rooms are stocked to standards

Sales Associate

Pandora
Schaumburg, IL
09.2015 - 06.2017
  • Focused on providing every client a great customer experience in a fast paced environment
  • Exceeded monthly sales goals by focusing on increasing KPI's to drive volume
  • Assisted with inventory preparation and physical inventory bi-annually
  • Assisted clients with cleanings and repairs

Skills

  • Creative problem solver
  • Natural proficiency for communication and relationship building
  • Team collaboration
  • Adaptability and flexibility
  • Advanced verbal and communication skills
  • Excellent organizational skills that allow productive multi-tasking

Accomplishments

  • Acted as interim manager from April 2022-July 2022 at Burberry - Achieved store targets and personal targets by partnering with HR and market director to ensure continuous performance and growth during transitional period. Completed payroll, scheduling, client book reassignments, and training two new hires including operations supervisor during this period.
  • Planned and executed multiple events while successfully contributing to personal sales and store sales - November 2021 new season collection event - hosted 7 successful appointments of my own which accounted for 41% of store's overall volume, oversaw event to end of day achieving +145% to event target. August 2023 Children's event - Collaborated with buyers to create a children's wear pop up in store to increase sales of this department. Oversaw the entire process of planning, presenting, visual merchandising, client outreach, and follow up of the event. Store ended +105% to event target.

Timeline

Assistant Store Manager

Dolce & Gabbana
02.2023 - Current

Sales Manager

Burberry
07.2018 - 02.2023

Sales Associate

Burberry
06.2017 - 07.2018

Sales Associate

Pandora
09.2015 - 06.2017

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Francesca Holt