Francesca Hopkins
Tampa,FL
Summary
- Highly determined and personable business professional seeking a position in a challenging work environment where I can use my professional experience and knowledge to contribute to the growth of my employer all while consistently exceeding expectations.
- Highly professional and proficient sales and service professional with 12 years progressive experience in challenging work environment with the skills to manage all aspects of daily business operations
- Extremely organized individual that possesses ability to multitask in high pressure situations
- Ability to manage a high-volume workload within a deadline driven work environment
- Demonstrate terrific problem solving and active listening skills - able to diffuse difficult situations with tact and ease
- Proficient with MS Office Suite (Word, Excel, Outlook, Salesforce, etc.)
Achievements include centralizing recruitment operations, improving applicant tracking and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities.
Overview
15
15
years of professional experience
Work History
National Recruitment Manager
Maxim Healthcare Staffing
06.2021 - Current
- Interview interested candidates, checks employment references and backgrounds to determine if the candidate meets the hiring criteria
- Negotiates salary, benefits, and stipends to insure an acceptable
- Develops and maintains relationships with candidates
- Supervises employees' and monitors performance during their assignment; this includes regular communication, overseeing payroll, conflict resolution, and employee retention
- Tracks and reports productivity and weekly activity to ensure that the minimum company expectations are met or exceeded.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Worker’s Compensation Coordinator
Physician Partners of America
07.2017 - 09.2017
- Schedule new patients and follow-up appointments
- Obtain authorization / approvals for appointments, procedures, and diagnostic studies
- Maintain clear line of communication with physicians, clinical staff, adjusters, and case managers
- Update adjusters and case managers as needed
- Documenting notes in patient charts as needed
- Maintain working knowledge of worker’s compensation laws and guidelines.
Spine Care Consultant
Laser Spine Institute
04.2013 - 09.2016
- Provide education and counseling to prospective patients to identify their candidacy for LSI’s minimally invasive spinal procedures
- Maintain a vast knowledge of information regarding spinal conditions, procedures, and LSI’s patient experience to gain a competitive advantage and to ensure patient satisfaction
- Develop relationships with prospective patients via the telephone in an efficient manner without jeopardizing patient satisfaction or goals set forth by management
- Responsible for assessing, defining, and explaining patient's insurance coverage and financial options.
Customer Service Representative
Prime Group Insurance
10.2008 - 10.2012
- Handle inbound customer service calls for company’s small business health division
- Assist account holders with account related services such as billing, enrollment, upgrades, and terminations
- Instruct account holders through renewal process by providing quotes, comparing coverage/benefits from multiple insurance carriers to ensure client satisfaction
- Talent for identifying customer needs and presenting appropriate company service offerings which can include cross selling company’s other products/services such as Payroll, 401k, Workman’s Compensation, and Life Insurance (cross selling 40% of calls)
- Consistent ability to gain customer trust and provide exceptional follow-up, leading to increased and repeat referral business
- Awarded with Employee of the Month on three different occasions during my employment for going above and beyond the level of service required.
Education
High School Diploma -
Leto High School
Tampa, FL06.2004
Skills
- Contract Negotiation Skills
- Contract Negotiation Abilities
- Talent Acquisition Plans
- Applicant Tracking Systems Proficient
- Interviewing Skills
- Attention to Detail
- Candidate Sourcing
- Recruitment Marketing
- Multitasking
- Social Media Recruiting
- Active Listening
- Time Management
- Relationship Building
Accomplishments
- Recognized with an award for outstanding performance in generating $570,000 in revenue during the first year with the company.
- Supervised team of 17 staff members.
References
Provided Upon Request
Timeline
National Recruitment Manager
Maxim Healthcare Staffing
06.2021 - Current
Worker’s Compensation Coordinator
Physician Partners of America
07.2017 - 09.2017
Spine Care Consultant
Laser Spine Institute
04.2013 - 09.2016
Customer Service Representative
Prime Group Insurance
10.2008 - 10.2012
High School Diploma -
Leto High School
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