Francesca Howe
Leominster
Summary
Driven individual with a commitment to tackling new challenges. Exhibits exceptional adaptability and a robust work ethic, complemented by strong interpersonal abilities. Proficient in self-directed work and quick skill acquisition.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Il Forno Restaurant and Catering
Leominster
05.2024 - 09.2024
- Cultivated positive relationships with regular customers through engaging conversations.
- Delivered exceptional customer service by promptly addressing complaints and concerns.
- Responded to inquiries regarding menu items, ingredients, and pricing details.
- Monitored customer experiences throughout meal service to ensure satisfaction.
Ice Cream Server
Cherry Hill Ice Cream
Lunenburg
03.2023 - 09.2023
- Restocked napkins, straws, spoons, and other supplies as needed.
- Delivered orders accurately and promptly to customers at tables or counters.
- Trained new staff members on company policies and procedures.
- Closed shop by cleaning workstations, restocking shelves, and emptying trash cans.
Restaurant Hostess
Luccas American Kitchen
Leominster
12.2018 - 08.2023
- Answered incoming calls with professional greetings, sharing details about menu items and services.
- Assigned seating arrangements aligned with customer preferences and restaurant policies.
- Managed reservations, waitlists, and accommodations for large parties effectively.
- Executed opening and closing tasks, including restocking supplies and maintaining cleanliness in work areas.
Education
Master of Occupational Therapy - Healthcare
Worcester State University
Worcester 12-2026
Occupational Studies - Healthcare
Worcester State University
Worcester, MA05-2025
Skills
- Assistive technology
- Team collaboration
- Effective communication
- Time management
- Complex problem solving
- Decision making
- Hospitality and accommodation
Certification
- CPR & First Aid Certified — American Heart Association (Valid through [2027])
Level I Fieldwork Experience
- The Guild of St. Agnes Early Childhood Education and Care, [Worcester, MA] – Spring 2025
- Led and implemented occupation-based group and individual activities for children ages 2–5 to promote fine motor development, sensory processing, and social-emotional skills.
- Applied clinical reasoning to select age-appropriate therapeutic activities aligned with OT goals.
- Collaborated with teachers and supervising OT to adapt classroom environments and materials for developmental needs.
Timeline
Waitress
Il Forno Restaurant and Catering
05.2024 - 09.2024
Ice Cream Server
Cherry Hill Ice Cream
03.2023 - 09.2023
Restaurant Hostess
Luccas American Kitchen
12.2018 - 08.2023
Master of Occupational Therapy - Healthcare
Worcester State University
Occupational Studies - Healthcare
Worcester State University
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