Francesca Linares
San Clemente,CA
Summary
I am a committed worker with extensive hospitality and customer service experience. I have great problem-solving skills, devotion to personal standards of excellence to lead employees by example. I am committed to reaching big-picture goals through managing organizational details and implementing daily improvements. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
RG the Shop
San Clemente, CA
07.2024 - Current
- Provided accurate information about warranties, pricing, and policies..
- Greeted customers and provided excellent customer service.
- Assisted in the design of custom jewelry pieces for customers.
- Advised customers on the selection of products based on their needs and preferences.
- Engaged in suggestive selling techniques to increase sales volume.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Processed sales transactions using cash registers or point-of-sale systems.
- Attended regular staff meetings to share ideas for improving store operations.
- Created window displays that showcased new products.
- Received inventory shipments and stocked shelves with merchandise.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Resolved customer complaints professionally.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Facilitated returns or exchanges with minimal disruption to customers.
- Performed basic repairs on jewelry items when needed.
- Soldered broken pieces of jewelry back together.
- Adhered to all safety protocols while performing piercing services.
- Organized and managed the loading, unloading, packing, and shipping of products.
Sales Associate
Alo Yoga
Newport Beach, CA
04.2024 - 07.2025
- Greeted customers, and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Spa Coordinator
Surf and Sand
Laguna Beach, CA
06.2023 - 04.2024
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
- Tracked monthly revenue goals related to product sales and client visits to monitor performance against budget objectives.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Updated the online booking system regularly with current information on availability of treatment times.
- Created weekly reports summarizing total number of bookings made along with amounts collected in revenue.
- Ensured compliance with safety regulations by conducting regular inspections of equipment used during treatments.
Gorjana Sales Associate
Gorjana
Irvine, CA
04.2023 - 06.2023
Shelter Volunteer
Salt Lake City animal shelter
Salt Lake City, UT
10.2022 - 06.2023
- Responsible for providing daily care and exercise to all dogs in the facility, including feeding, grooming and cleaning up after them.
- Organized individual play times with each dog to ensure their physical and emotional well-being.
- Conducted regular health checks on animals, monitored their behavior and reported any changes or concerns to supervisor.
- Ensured cleanliness of kennels and other areas of the facility by disposing of waste properly, washing bedding and changing water bowls as necessary.
- Provided positive reinforcement to promote good behavior from the dogs.
- Assisted in training sessions with dogs; taught basic commands such as sit, stay and come when called.
- Kept accurate logbooks regarding daily activities of all animals in the facility.
- Monitored canine interactions during group playtime to prevent fights or injuries among dogs.
- Assisted in bathing, brushing, and drying of dogs.
Gorjana Sales Associate
Gorjana
Park City, UT
10.2022 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
Life Cafe Worker
Lifetime Fitness Center
San Clemente, CA
03.2021 - 08.2022
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Served patrons food from counters and steam tables.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
Lifeguard
City of San Clemente
San Clemente, CA
01.2021 - 03.2021
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Filled out incident and accident reports and submitted to supervisor.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
Bachelor of Arts - Sociology
University of Utah Online
Salt Lake City, UT05.2026
Bachelor of Arts - Psychology
University of Utah
Salt Lake City, UT05-2026
Bachelor of Arts - Criminology
University of Utah
Salt Lake City, UT05-2026
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA05.2022
Skills
- Sales transaction management
- Order entry
- Food preparation
- Service records
- Cooking procedures
- Superior communication skills
- Guest Service
- Full safety compliance
- CPR certified
- Emergency Response
- Conflict resolution
- Reliable & trustworthy
- Shipment processing
- Product knowledge
- Merchandising
- Sales management
- Retail loss prevention
- Inventory control procedures
- Financial records analysis
- Verbal and Written Communication
- Coordination Skills
- Client Relations
- Personal Training
- Multi-Task Management
- Fast Learning
- Client Satisfaction
- Problem Resolving
- Appointment Setting
- Spa Treatment Knowledge
- Stock Maintenance
Accomplishments
- While Attending the University of Utah I have been able to maintain a 3.8 GPA
- I have met the requirements to qualify for the deans list for six semesters.
- I am also apart of two Honors Societies
Affiliations
- Volunteering for Family Assistance Ministries
- Volunteering at the Salt Lake County Animal Shelter
Timeline
Sales Associate
RG the Shop
07.2024 - Current
Sales Associate
Alo Yoga
04.2024 - 07.2025
Spa Coordinator
Surf and Sand
06.2023 - 04.2024
Gorjana Sales Associate
Gorjana
04.2023 - 06.2023
Shelter Volunteer
Salt Lake City animal shelter
10.2022 - 06.2023
Gorjana Sales Associate
Gorjana
10.2022 - 04.2023
Life Cafe Worker
Lifetime Fitness Center
03.2021 - 08.2022
Lifeguard
City of San Clemente
01.2021 - 03.2021
Bachelor of Arts - Sociology
University of Utah Online
High School Diploma -
Santa Margarita Catholic High School
Bachelor of Arts - Psychology
University of Utah
Bachelor of Arts - Criminology
University of Utah
Similar Profiles
Ronald hemmingRonald hemming
O/O TRUCK DRIVER at RG TransportO/O TRUCK DRIVER at RG Transport
Gilberto GonzalezGilberto Gonzalez
Remodeler at RG Construction ServicesRemodeler at RG Construction Services
Abdullah AftabAbdullah Aftab
Product Specialist at RG Pharmaceutica Pvt. LtdProduct Specialist at RG Pharmaceutica Pvt. Ltd
Jahmaia CarmichaelJahmaia Carmichael
Bookkeeper at Self EmployedBookkeeper at Self Employed
Jeoselyn RamirezJeoselyn Ramirez
Barista at Starbucks, BaristaBarista at Starbucks, Barista