Francesca Luff
Monroe
Summary
Seasoned and reliable professional manger with broad experience overseeing window cleaning teams, ensuring high standards of cleanliness and satisfaction. Possess strong management abilities, effective communication skills, and knack for developing efficient systems to improve productivity. Impacted previous workplaces by implementing streamlined processes that enhanced team efficiency and improved overall service delivery. Adaptable and quick to learn, with a strong commitment to precision, customer service and safety.
Overview
8
8
years of professional experience
Work History
Professional Window Cleaning Manager
Clear Choice Window Cleaning Service
Barnstable
04.2018 - 12.2024
- Supervised and worked alongside a team of window cleaners serving residential and commercial clients. Responsible for quality assurance, customer service, training of staff and time management to uphold company standards.
- Specialized in post construction and high interior window cleaning. Using professional grade equipment to manually clean windows, doors, skylights and light fixtures. Proficient and advanced in Extension ladder and Little Giant use inside and outside of homes. Also provided gutter cleaning/whitening and house wash services.
- Trained new staff in techniques, equipment and product use and safety protocols. Provided leadership, insight and mentoring to supply knowledge as well as general efficiency and problem solving.
- Organized and managed staff, assigning and delegating tasks. Monitored and reviewed employee performances providing feedback based on inspection results or customer comments, while setting priorities and goals. Established hands on and proactive management style as well as new cleaning processes to facilitate improvements to workflow, performance and high quality.
- Maintained client relationships by resolving customer complaints concerning cleanliness or service issues promptly and professionally.
- Effectively diffused tense situations- both with employees and customers.
- Remained calm and professional in stressful circumstances and a high intensity seasonal work environment.
- Kept tools and equipment in good working order. Organized and stored properly when not in use. Monitored inventory and ensured all necessary items and products were stocked and ready.
- Recognized potential hazards associated with working at heights, or possible property damage. Took measures to remove and or ensure safety.
- Developed and implemented cleaning processes to ensure consistent and high-quality results to maximize efficiency.
- Produced thorough, accurate and timely shift reports of project activities and job documentation. As well as employee time cards and job man hours and pricing.
Dental Assistant
Hamilton M. Sporborg, Dds
Chatham
07.2016 - 01.2018
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist, holding suction devices and retracting patients cheek and tongue.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Educated patients on treatment procedures and post-procedure home care prescribed by dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Skills
- Team leadership and employee training
- Quality assurance, attention to detail and time management
- Client communication and customer service
- Organization, creativity and problem solving
- Quick learning and efficiency
- Safety compliance and protocols
Timeline
Professional Window Cleaning Manager
Clear Choice Window Cleaning Service
04.2018 - 12.2024
Dental Assistant
Hamilton M. Sporborg, Dds
07.2016 - 01.2018