Francesca Lugo
Lombard
Summary
Professional Order Coordination Specialist with strong focus on achieving results through effective team collaboration. Skilled in inventory management, process optimization, and customer service. Reliable and adaptable, consistently meeting changing needs and expectations. Proven ability to ensure smooth operations and timely order fulfillment.
Overview
13
13
years of professional experience
Work History
Order Coordinator
THOMAS INTERIOR SYSTEMS, Elmhurst; BUSINESS INTERIORS
02.2024 - 06.2024
- Streamlined order processing by implementing efficient tracking and communication systems.
- Proactively identified opportunities for cost savings within the supply chain by analyzing data trends and suggesting strategic adjustments accordingly.
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
- Resolved customer issues related to orders, addressing concerns promptly and professionally.
- Maintained comprehensive documentation of all orders, enabling easy retrieval of information when needed.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
- Developed strong relationships with suppliers, negotiating favorable terms for both parties involved in transactions.
Canon Solution America
11.2020 - 02.2024
- Handled tasks regarding customer issues.
- Answered incoming call and made outbound calls when necessary.
- Answered emails in a timely manner.
- Assisted our Inside Sales Reps.
- Taking customer ink, toner and paper orders.
- Checked stock and tracking for our customers.
- Provided backup support for the administrative assistant.
- Built relationships with customers to drive repeat sales.
- Managed timely and effective replacements of damaged or missing products.
- Process 400+ monthly in S21 ERP system.
Call center representative
Vein Clinics Of America
07.2020 - 10.2020
- Set up new patients with appointments for consult.
- Answered any question in regards to pricing of treatment and questions regarding treatment.
- Web Chats with patients.
- Transferred calls to departments i.e. billing.
- Worked with insurance companies to get approval for procedures.
Certified Medical Assistant
North Shore Heart and Vascular
02.2011 - 11.2019
- Handled tasks and completed paperwork specific to the doctor’s/ patient’s needs.
- Answered incoming calls, scheduled Caths and ultrasounds.
- Triaged patients and responsible for phlebotomy.
- Conducted prothrombin time tests and refilled patient prescriptions.
Education
Technical - Medical Assistant
Everest
Skokie, IL01.2011
Skills
- Team player
- Problem solver
- Attention to details
- Hard worker
- Flexible
- Reliable
- Strong communication skills
- Proactive
- Ability to work under pressure
- Quick learner
- Critical thinking
- Staff training
- Multi-tasking
- Order tracking
- Deadline management
- Verifying shipments
- Returns processing
- Tracking packages
- Releasing orders
- Pricing optimization
- Order proofing
- Organization skills
- Dependable and responsible
- Multitasking
- Attention to detail
- Phone and email etiquette
- Record keeping
- Time management abilities
- Adaptability
Languages
Spanish
Professional Working
Timeline
Order Coordinator
THOMAS INTERIOR SYSTEMS, Elmhurst; BUSINESS INTERIORS
02.2024 - 06.2024
Canon Solution America
11.2020 - 02.2024
Call center representative
Vein Clinics Of America
07.2020 - 10.2020
Certified Medical Assistant
North Shore Heart and Vascular
02.2011 - 11.2019
Technical - Medical Assistant
Everest
Similar Profiles
OMAGBITSE NIKOROOMAGBITSE NIKORO
Assistant Operations Manager at ALT| Interiors Staging and Interior DesignAssistant Operations Manager at ALT| Interiors Staging and Interior Design
Hayden McDougalHayden McDougal
Carpenter Foreman at Rockaway Interiors, capital interior, B&V ContractCarpenter Foreman at Rockaway Interiors, capital interior, B&V Contract
Klaudia PiechockaKlaudia Piechocka
Social Media Marketing Intern at Elmhurst University, School Of BusinessSocial Media Marketing Intern at Elmhurst University, School Of Business
Zayn NaeemZayn Naeem
Founder & CEO at Stay WindyCityFounder & CEO at Stay WindyCity
Kaitlyn ParkerKaitlyn Parker
Eyecare Advisor/Patient Care Technician at LensCraftersEyecare Advisor/Patient Care Technician at LensCrafters