- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- I enjoy cooking for friends and family gatherings
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- I like working with my hands and fixing things
- Animal Care
Francesca Manry
Abilene,Texas
Summary
- Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
- Equipped with strong problem-solving abilities and a willingness to learn.
- Ready to tackle new challenges with dedication and enthusiasm.
- Known for adaptability, creativity, and results-oriented mindset.
- Committed to making meaningful contributions.
- Hardworking and passionate individual with strong organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
God's Little Ones (GLO)
First Baptist Church Abilene Texas
02.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Using creative, hands-on methods of learning, such as artistic expression, free play, and storytelling
- Skilled at working independently and collaboratively in a team environment.
- Encouraging and monitoring social interactions between children.
- Proven ability to learn quickly and adapt to new situations.
- Instilling a sense of respect and discipline, so that children work effectively in a classroom setting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Making sure that the classroom is clean, safe, and well-organized.
- Developed and maintained courteous and effective working relationships.
- Teaching children about core concepts, such as numbers, letters, shapes, and colors
- Communicating with parents to learn more about each child's life outside the classroom
Guest Services Representative
Dyess AFB-Tye, TX
05.2020 - 02.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Maintained high level of professionalism and discretion when dealing with guests.
McDonalds Crew Lead
McDonald's
03.2016 - 02.2020
- Trained employees in time management and proper ways to complete job duties.
- Practice Consistent Cleanliness while Maintaining Maximum Efficiency.
- Monitored team members to verify work quality and address concerns.
- Highly Attentive to Detail in the Midst of Fast Paced Circumstances.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Exceptional Customer Service Skills with Ability to Diffuse Tense Situations
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Education
Associate of Science - General Studies
Cisco College -
Abilene, TX05-2022
High School Diploma -
Abilene High School
Abilene, TX05-2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Organizational Skills
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Interests
Timeline
Guest Services Representative
Dyess AFB-Tye, TX
05.2020 - 02.2021
God's Little Ones (GLO)
First Baptist Church Abilene Texas
02.2020 - 12.2023
McDonalds Crew Lead
McDonald's
03.2016 - 02.2020
Associate of Science - General Studies
Cisco College -
High School Diploma -
Abilene High School
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