Francesca Marinaro
Portland,ME
Summary
Dynamic Firefighter/A-EMT skilled in teamwork and problem-solving. Proven ability to deliver exceptional customer service and manage high-pressure situations effectively.
Overview
4
4
years of professional experience
12
12
Certifications
Work History
Firefighter/A-EMT
Yarmouth Fire Department
Yarmouth , ME
07.2023 - Current
• Regular firefighting/EMS duties.
• Station chores.
• Fire and EMS training.
Server
Dockside grill
Falmouth, Maine
05.2022 - Current
- Provided prompt and friendly service to enhance customer dining experience.
- Managed multiple tables efficiently during peak hours to ensure timely service.
- Assisted in training new servers on menu items and service protocols.
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservation systems to optimize table availability and guest flow.
- Assisted in training new hosts on customer service standards and procedures.
- Handled guest inquiries and resolved concerns to ensure positive experiences.
Education
High School Diploma -
Portland High School
Portland, ME06-2023
Fire Science
Southern Maine Community College
South Portland, ME05-2025
Skills
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Decision making
- Time management
Certification
Firefighter 1&2
Timeline
Firefighter/A-EMT
Yarmouth Fire Department
07.2023 - Current
Server
Dockside grill
05.2022 - Current
High School Diploma -
Portland High School
Fire Science
Southern Maine Community College