Francesca Martin
Pauls Valley,OK
Summary
Excellent interpersonal skills, confidentiality, time management, and computer proficiency (Microsoft Word, PowerPoint, Excel, QuickBooks). Strong ability to assess clients’ needs, establish rapport with diverse individuals, and communicate effectively both orally and in writing. Professional demeanor with a genuine desire to help others. Proven project management and organizational skills, capable of multitasking and maintaining high-quality performance. Ability to collaborate and build relationships with coworkers, the public, and community agencies.
Overview
20
20
years of professional experience
Work History
Personal Care Aide
OK Complete Care
05.2024 - Current
- Provide in-home assistance to individuals with disabilities, chronic illnesses, and aging adults, ensuring their safety and comfort
- Assist with daily activities such as bathing, grooming, dressing, and meal preparation
- Administer medications as prescribed and monitor patient health status, reporting changes to medical professionals
- Offer emotional support and companionship, helping clients maintain independence while improving quality of life
- Work closely with families to develop care plans tailored to individual needs
Behavioral Health Technician
Mental Health Services of Southern OK
11.2016 - 02.2017
- Monitored patients’ physical and emotional well-being, reporting concerns to medical staff
- Assisted doctors and therapists in treating patients with mental health and developmental disabilities
- Encouraged patient participation in therapeutic activities to improve social and work skills
- Used restraint techniques for violent or suicidal patients when necessary
- Developed strategies to promote patient wellness and independence
- Conducted patient interviews to assess mental health status and history
Loan Officer
Noble Finance
09.2016 - 11.2016
- Analyzed financial status, credit, and property evaluations to assess loan feasibility
- Compiled applicants’ financial data, including credit histories and financial statements
- Reviewed and verified loan agreements for accuracy and compliance
- Resolved customer complaints and issues effectively
Shift Supervisor
Stage
02.2014 - 07.2016
- Provided customer service, assisting customers with inquiries and complaints
- Supervised staff in sales, inventory, cash reconciliation, and customer service
- Ensured high-quality service by monitoring sales activities and customer satisfaction
- Managed employee schedules and timekeeping
Behavioral Health Rehabilitation Specialist
Rolling Hills Hospital
02.2015 - 07.2015
- Provided support and rehabilitation services to patients with mental health and emotional disorders
- Assisted in the development and implementation of treatment plans in collaboration with therapists and medical staff
- Monitored patient progress, documenting behaviors and outcomes
- Provided crisis intervention when necessary, ensuring patient safety
- Offered emotional support and guidance to patients and their families
Administrative Technician
Oklahoma State Health Department
02.2015 - 07.2015
- Managed incoming calls and routed them to the appropriate staff
- Collected and organized patient data for clinic providers
- Coordinated with clinic staff to ensure continuity of care
- Represented the department in health information committees to promote services
Caregiver Attendant
McCalls Chapel
08.1999 - 08.2000
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Bachelor’s Degree - Social Work
East Central University
Skills
- Interpersonal skills
- Confidentiality
- Time management
- Computer proficiency
- Microsoft Word
- PowerPoint
- Excel
- QuickBooks
- Assessing clients’ needs
- Establishing rapport
- Effective communication
- Project management
- Organizational skills
- Multitasking
- High-quality performance
- Collaboration
- Relationship building
Military Experience
Supply Management Journeyman, United States Air Force, Honorable Discharge, Managed supply and demand, maintained records, and trained associates.
Timeline
Personal Care Aide
OK Complete Care
05.2024 - Current
Behavioral Health Technician
Mental Health Services of Southern OK
11.2016 - 02.2017
Loan Officer
Noble Finance
09.2016 - 11.2016
Behavioral Health Rehabilitation Specialist
Rolling Hills Hospital
02.2015 - 07.2015
Administrative Technician
Oklahoma State Health Department
02.2015 - 07.2015
Shift Supervisor
Stage
02.2014 - 07.2016
Caregiver Attendant
McCalls Chapel
08.1999 - 08.2000
Bachelor’s Degree - Social Work
East Central University
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