Francesca Martin
Pauls Valley,OK
Overview
11
11
years of professional experience
Work History
Personal Care Aide
OK Complete Care
05.2024 - Current
- Provide in-home assistance to individuals with disabilities, chronic illnesses, and aging adults, ensuring their safety and comfort
- Assist with daily activities such as bathing, grooming, dressing, and meal preparation
- Administer medications as prescribed and monitor patient health status, reporting changes to medical professionals
- Offer emotional support and companionship, helping clients maintain independence while improving quality of life
- Work closely with families to develop care plans tailored to individual needs.
Behavioral Health Technician
Mental Health Services of Southern OK
, OK
11.2016 - 02.2017
- Monitored patients’ physical and emotional well-being, reporting concerns to medical staff
- Assisted doctors and therapists in treating patients with mental health and developmental disabilities
- Encouraged patient participation in therapeutic activities to improve social and work skills
- Used restraint techniques for violent or suicidal patients when necessary
- Developed strategies to promote patient wellness and independence
- Conducted patient interviews to assess mental health status and history.
Loan Officer
Noble Finance
, OK
09.2016 - 11.2016
- Analyzed financial status, credit, and property evaluations to assess loan feasibility
- Compiled applicants’ financial data, including credit histories and financial statements
- Reviewed and verified loan agreements for accuracy and compliance
- Resolved customer complaints and issues effectively.
Behavioral Health Rehabilitation Specialist
Rolling Hills Hospital
, OK
02.2015 - 07.2015
- Provided support and rehabilitation services to patients with mental health and emotional disorders
- Assisted in the development and implementation of treatment plans in collaboration with therapists and medical staff
- Monitored patient progress, documenting behaviors and outcomes
- Provided crisis intervention when necessary, ensuring patient safety
- Offered emotional support and guidance to patients and their families.
Administrative Technician
Oklahoma State, Department
, OK
02.2015 - 07.2015
- Managed incoming calls and routed them to the appropriate staff
- Collected and organized patient data for clinic providers
- Coordinated with clinic staff to ensure continuity of care
- Represented the department in health information committees to promote services.
Shift Supervisor
, OK
02.2014 - 07.2016
- Provided customer service, assisting customers with inquiries and complaints
- Supervised staff in sales, inventory, cash reconciliation, and customer service
- Ensured high-quality service by monitoring sales activities and customer satisfaction
- Managed employee schedules and timekeeping.
Supply Management Journeyman
United States Air Force
- Discharge
- Managed supply and demand, maintained records, and trained associates.
Education
Bachelor’s Degree - Social Work
East Central University
Skills
- Skills and Abilities
- Excellent interpersonal skills, confidentiality, time management, and computer proficiency (Microsoft Word, PowerPoint, Excel, QuickBooks
- Strong ability to assess clients’ needs, establish rapport with diverse individuals, and communicate effectively both orally and in writing Professional demeanor with a genuine desire to help others Proven project management and organizational skills, capable of multitasking and maintaining high-quality performance Ability to collaborate and build relationships with coworkers, the public, and community agencies
Timeline
Personal Care Aide
OK Complete Care
05.2024 - Current
Behavioral Health Technician
Mental Health Services of Southern OK
11.2016 - 02.2017
Loan Officer
Noble Finance
09.2016 - 11.2016
Behavioral Health Rehabilitation Specialist
Rolling Hills Hospital
02.2015 - 07.2015
Administrative Technician
Oklahoma State, Department
02.2015 - 07.2015
Shift Supervisor
02.2014 - 07.2016
Supply Management Journeyman
United States Air Force
Bachelor’s Degree - Social Work
East Central University
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