Francesca Martorano
Philadelphia,PA
Summary
Accomplished Head Bartender with a proven track record at Chart House, known for exceptional mixology and customer service skills. Expert in crafting cocktails and managing high-volume events, significantly enhancing patron loyalty and team efficiency. Excelled in training staff and optimizing operations, demonstrating unparalleled patience, multitasking abilities, and a deep knowledge of diverse drink recipes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Bartender
Chart House
08.2015 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Aramark
01.2006 - 09.2010
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Archbishop Wood High School
Warminster, PASkills
- Mixology
- Customer Service
- Patience and tolerance
- Speed and Efficiency
- Memory retention
- Knowledge of various drink recipes
- Craft cocktail preparation
- Advanced bartending techniques
- Extensive wine portfolio
- Strong multitasking
Accomplishments
- Improved team productivity with morale-boosting incentives.
Certification
- ServSafe Food Handler's Certification
- SafeServe Manager Certification – National Restaurant Association.
Languages
English
Full Professional
Timeline
Head Bartender
Chart House
08.2015 - 11.2024
Bartender
Aramark
01.2006 - 09.2010
High School Diploma -
Archbishop Wood High School
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