Francesca Mason
Washington,D.C.
Summary
An extremely dedicated individual with 10+ years of experience in finance, business development, and client relations management. I'm seeking a challenging position where I can utilize my analytical and strategic planning skills to contribute to the success of a company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Office of the Attorney General
06.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Acting as public advocate in child support enforcement, consumer protections, antitrust and utility regulation.
- Maintaining a caseload and updating a statewide automated system with all customer information, case actions, and payment histories.
- Explaining child support laws, court orders, rules, and regulations to parents, guardians, and employers over the phone and in person.
Retail Banker
T.D. Bank
01.2022 - Current
- Maintain high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offer clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Meet customer service quotas while managing thousands of high values accounts.
- Follow through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Education
AAS - Mortuary Science
University of The District of Columbia
08.2022
Skills
- Project Management
- Collaboration and Teamwork
- Customer Service
- Data Processing
- Problem-Solving
- Multitasking
- Excellent Communication
- Critical Thinking
- Data Analysis
- Escalation Management
Timeline
Customer Service Representative
Office of the Attorney General
06.2025 - Current
Retail Banker
T.D. Bank
01.2022 - Current
AAS - Mortuary Science
University of The District of Columbia
Similar Profiles
Crestanea MunroeCrestanea Munroe
Counsel And Attorney at Law at Office of The Attorney General (Police Legal Office)Counsel And Attorney at Law at Office of The Attorney General (Police Legal Office)
Daniela QuirozDaniela Quiroz
Paralegal 1 at Washington State Office of the Attorney GeneralParalegal 1 at Washington State Office of the Attorney General
Rene Maximiliano Baron GodinezRene Maximiliano Baron Godinez
Translator at Office of the Attorney General of the RepublicTranslator at Office of the Attorney General of the Republic
MAY MORGAN LUSKMAY MORGAN LUSK
Legal Assistant at Grossman Young & HammondLegal Assistant at Grossman Young & Hammond
MacKenzie BillsMacKenzie Bills
Consultant at RRANConsultant at RRAN