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Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Highly motivated and detail-oriented professional with a 3.83 GPA and a strong foundation in customer relations. Skilled in Microsoft Office (Excel, Word, PowerPoint, Outlook), content creation using Canva, and managing social media platforms including Instagram, Facebook, and TikTok. Known for strong interpersonal skills, teamwork, and communication, with experience delivering engaging content and improving customer satisfaction. Eager to learn and apply new skills to drive business growth and online engagement.

 Rashawn Faustine is a Student-athlete who is good at communicating with teammates and coaches to solve problems. Balance full class schedule with athletics through efficiency and determination. Self-motivated to work toward ultimate goals. Also, is a High-performing Income Tax Preparer proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths, and can utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition. Well-versed in both online and traditional marketing approaches. 

As an entrepreneur and employee I have proven to be a self-starter by continuing to pursue opportunities to advance in my career and personal goals. Recently obtaining two certifications in, Executive Assistant and Administrative Assistant Training I take pride in being self-motivated and learning skills that will help me be the best team player. I am also currently enrolled in Barney Fletcher Schools to receive my real estate license by November 2023. My passion for helping others and becoming self-sufficient have lead me to pursue a career in Real Estate. I am excited for the next chapter in my career. I have developed many skills from my work experience that has helped me along the way. With over 5 years of customer service representative experience, My skills are, but are not limited to, excellent listening and verbal skills, answering, and solving customer questions and complaints in a timely manner; multi-tasking across different online platforms, while establishing a quick rapport with customers. Being a Customer Service Representative I put a strong emphasis on having a positive attitude to ensure customer satisfaction. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
With 2 years of Tax Preparer experience I have gained knowledge of tax laws, and excellent organization, attention to detail, time management and interpersonal communications skills. Being a Tax Preparer I used my basic accounting, and typing efficiency skills to enter data, while maintaining great customer service and positive attitude under stressful circumstances. By Using independent decision-making skills and sound judgment to positively impact my company’s success I became a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. speed and process optimization. I have an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
As a Dental Assistant having great social skills while maintaining professionalism helped to maintain a positive atmosphere for patients. Having empathy and compassion for patients helped promote lasting customer satisfaction by delivering quality service and unparalleled support. Other work experience and passions like Social media management, writing and publishing my first journal, has motivated me to never stop creating and striving for excellence in my work and personal life.

Francesca Masso

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Tax Preparer

Sales Associate

Server

Customer Service Associate

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High School Diploma -

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Tax Preparer

Sales Associate

Server

Customer Service Associate

High School Diploma -

Fitness Training Experience

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