Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
Francesca Garat

Francesca Garat

Brookfield,MA
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

6
6
years of professional experience

Work History

Sales & Marketing Coordinator

Moxie Management
Worcester, MA
10.2022 - Current
  • Developed and implemented sales strategies to increase market share.
  • Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
  • Maintained relationships with clients through email campaigns, phone calls, and meetings.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Sales Specialist

Sentry West Mazda
Shrewsbury, MA
06.2023 - 09.2023
  • Greeted customers and answered questions regarding vehicles.
  • Assisted customers in the selection of appropriate vehicle models, packages and options.
  • Demonstrated features and benefits of vehicles to potential buyers.
  • Negotiated prices and contracts with customers for a mutually beneficial deal.
  • Provided advice on financing terms, warranties and insurance coverage options.
  • Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Guest Relations Manager

Intercontinental Hotels Group, Ihg
Boston, MA
06.2021 - 08.2023
  • Developed and implemented customer service policies and procedures for Guest Relations team.
  • Facilitated guest feedback surveys to identify areas of improvement in customer service.
  • Provided training and guidance to new staff members in customer service standards and best practices.
  • Organized special events for guests such as meet-and-greets with celebrities or VIPs.
  • Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
  • Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
  • Responded to guests, including email, telephone and in-person inquiries.

Guest Services Supervisor

Courtyard by Marriott
Boston, MA
09.2021 - 06.2022
  • Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
  • Monitored daily performance of staff members and provided feedback on areas for improvement.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.
  • Organized weekly team meetings to discuss current issues or changes in the department's processes.
  • Prepared reports related to occupancy rates, revenue generated from guest services.
  • Analyzed operational trends and recommended solutions for improving efficiency levels.
  • Created marketing campaigns through social media channels aimed at increasing awareness among potential customers.

Customer Support Representative

Waitr
Boston, MA
02.2020 - 07.2021
  • Provided technical support to customers via phone and email.
  • Assisted customers with product information, pricing, billing, and troubleshooting.
  • Handled escalated customer service issues with professionalism and empathy.
  • Performed administrative duties such as data entry, filing, and document preparation.
  • Collected, analyzed and reported on data for use in operational planning.

Call Center Customer Service Representative

Basement Waterproofing Nationwide
Norwood, MA
08.2020 - 03.2021
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.

Guest Service Associate

Residence Inn By Marriot
Needham, MA
10.2019 - 10.2020
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Processed payments for guest stays and other services rendered.
  • Assisted with the organization of group events such as conferences and weddings.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Customer Service Cashier

Whole Food Market
Jamaica Plain, MA
10.2018 - 10.2019
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Retail Sales Consultant

Hudson News
Boston, MA
08.2017 - 10.2018
  • Provided product knowledge to customers on merchandise features, benefits, and quality.
  • Assessed conflicts and identified solutions for clients promptly.
  • Managed deposits, financial transactions and business inventory.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.

Education

Associate of Science - Business Administration And Management

Quincy College, Quincy, MA
05.2023

Certification - Entrepreneurship

Quincy College, Quincy, MA
05.2020

Certification - Nursing Assistance

Healthcare Training & Staffing, Hyde Park, MA
01.2018

Bachelor of Science - Business Administration And Management

Quincy College, Quincy, MA

Skills

  • Change Management
  • Business Planning
  • Business Development
  • Business Administration
  • Operations Management
  • Data Analysis and Reporting
  • Negotiation
  • Staffing and Scheduling
  • Employee Coaching
  • Complaint Resolution
  • Client Relations
  • Training & Development
  • Organizational Skills
  • Microsoft Office
  • Problem-Solving
  • Time Management
  • Event Planning
  • Documentation and Reporting
  • Calendar Management
  • Speak Haitian Creole, and French
  • Direct mail
  • Hotel Operations Management
  • Customer Reservations
  • Telephone Reception

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

French
Full Professional

Timeline

Sales Specialist - Sentry West Mazda
06.2023 - 09.2023
Sales & Marketing Coordinator - Moxie Management
10.2022 - Current
Guest Services Supervisor - Courtyard by Marriott
09.2021 - 06.2022
Guest Relations Manager - Intercontinental Hotels Group, Ihg
06.2021 - 08.2023
Call Center Customer Service Representative - Basement Waterproofing Nationwide
08.2020 - 03.2021
Customer Support Representative - Waitr
02.2020 - 07.2021
Guest Service Associate - Residence Inn By Marriot
10.2019 - 10.2020
Customer Service Cashier - Whole Food Market
10.2018 - 10.2019
Retail Sales Consultant - Hudson News
08.2017 - 10.2018
Quincy College - Associate of Science, Business Administration And Management
Quincy College - Certification, Entrepreneurship
Healthcare Training & Staffing - Certification, Nursing Assistance
Quincy College - Bachelor of Science, Business Administration And Management

Similar Profiles

CREATE PROFILE
Francesca Garat