Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francesca Meagher

Sicklerville,NJ

Summary

Organized and dependable professional with a positive attitude adept in customer service and problem-solving. Willingness to take on added responsibilities to help achieve team and company goals. Enhancing customer loyalty through exceptional service and tailored solutions, while fostering working relationships. Skilled in effective communication and successful at managing multiple priorities.

Overview

20
20
years of professional experience

Work History

Inside Sales Representative

United Rentals
03.2020 - Current
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Answered customers' questions regarding products, prices, and availability.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Elevated customer retention by offering tailored solutions to address unique needs and challenges, resulting in long-term loyalty and repeat business.
  • Fostered lasting relationships with customers through effective communication and quick response.
  • Monitored competitor activities closely.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Works effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrates strong organizational and time management as well as the
    willingness to help wherever needed.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
    Managed friendly and professional customer interactions.

Assistant Showroom Manager

Diamond Tool
07.2011 - 03.2020
  • Maintained strong communication with vendors for timely order placement, ensuring optimal stock levels were maintained at all times.
  • Enhanced visual appeal of the showroom by continuously updating displays according to seasonal trends or promotional activities.
  • Supported marketing initiatives by creating visually appealing social media content that showcased products available in the showroom.
  • Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
  • Coordinated special events and promotions to increase foot traffic and generate brand awareness within the community.
  • Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
  • Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
  • Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
  • Provided prompt, courteous service to every individual entering showroom.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Shift Manager/Employee Training Coordinator

McDonald's Restaurant
06.2004 - 07.2011
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.

Education

Graduate Certificate - Business Administration

Saint Joseph's University
Philadelphia, PA
01-2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Organizational Skills
  • Excellent Communication
  • Organization and Time Management
  • Attention to Detail

Languages

English

Timeline

Inside Sales Representative

United Rentals
03.2020 - Current

Assistant Showroom Manager

Diamond Tool
07.2011 - 03.2020

Shift Manager/Employee Training Coordinator

McDonald's Restaurant
06.2004 - 07.2011

Graduate Certificate - Business Administration

Saint Joseph's University

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Francesca Meagher