Francesca Morris
North Arlington,NJ
Summary
Successful at developing, deploying and improving training programs for employees at all levels. Skilled in communication, strategic planning, and conflict management, with a strong expertise in assessing and addressing the training needs of individual departments.
Overview
14
14
years of professional experience
Work History
Training and Development Specialist
The RealReal
11.2020 - Current
- Utilized Google applications and learning management systems to design and deliver both digital and hands-on training programs, significantly improving learning outcomes and program effectiveness.
- Partnered with management and other departments to align training with organizational goals and objectives.
- Led and managed key projects from initiation to successful completion.
- Oversee new hire onboarding, quality shadowing, cross-training, refresher courses, engagement events, and "train the trainer" sessions
- Provide support and motivation to colleagues through facilitation guidance and content editing.
Wardrobe Consultant
Gladson
11.2016 - 04.2020
- Liaised with hosts, production teams and wardrobe stylists to verify appropriately chosen garments for events, show segments, and movies.
- Leveraged Salesforce for data entry, inventory management, and billing processing.
- Promptly addressed over 30 daily customer inquiries regarding products, services, and company information.
Partial Care Counselor
SERV Behavioral Health System
09.2012 - 10.2016
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided situational counseling and mentorship to 10-12 clients with complex range of disorders and treatment needs.
- Documented detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Retail Sales Specialist
Kate Spade
09.2010 - 12.2012
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained 30+ new associates on cash register operations, customer transactions, handling sales events and providing effective customer service.
Education
Bachelor of Arts - Psychology
Wesley College
Dover, DE2009
Skills
- Learning Management Systems
- Training delivery
- Project Management
- Coaching and Mentoring
Timeline
Training and Development Specialist
The RealReal
11.2020 - Current
Wardrobe Consultant
Gladson
11.2016 - 04.2020
Partial Care Counselor
SERV Behavioral Health System
09.2012 - 10.2016
Retail Sales Specialist
Kate Spade
09.2010 - 12.2012
Bachelor of Arts - Psychology
Wesley College
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