FRANCESCA NELSON
Apollo Beach,United States
Summary
Professional demeanor, remaining customer service focused in fast-paced environments. Well-organized with strong decision-making skills to manage multiple, concurrent tasks. Driven and effective in independent or collaborative environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Icon Management
10.2023 - Current
- Point of contact between homeowners and Community Association Manager (CAM) for Homeowner Association
- Streamlining administrative processes, implementing organizational systems, and documentation management
- Schedule community meetings and manage calendar for executive team
- Research topics to support supervisor's work agenda and projects
- Build and maintain excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Virtual Assistant
Coller Media Agency
01.2021 - 01.2022
- Worked with social media content creators/influencers with the common goal of marketing and sales
- Monitored emails and texts, filtered inbox, and prioritized messages
- Managed all customer inquiries or issues in a timely manner, demonstrating excellent customer service
- Executed travel arrangements by researching and booking flights and accommodations
- Upheld the highest standard of confidentiality when handling sensitive information related to clients' personal or business affairs
- Kept extensive contact list updated with new contacts and changes to existing contacts.
E-Commerce Marketing Manager
Just In Case Boutique
01.2018 - 01.2021
- Produced and managed email and social media marketing campaigns to drive revenue growth, customer engagement, and increased website traffic
- Oversaw preparation of marketing copy, images, emails, etc
- Created promotional calendars outlining key events, promotions, and product launches throughout the year
- Devised, implemented, and managed inventory databases to improve product tracking and availability.
Office/Restaurant Manager
Master's Bar & Restaurant
01.2014 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Maintained accurate financial records by reconciling accounts payable/receivable transactions and invoices to ensure balanced budgets and timely payment of vendors
- Reconciled cash and credit card transactions daily
- Analyzed sales data
- Monitored and adjusted pricing and discounts to maximize profitability
- Developed unique events and special promotions to drive sales
- Coordinated catering sales and service for private events.
Education
Associate - Marketing and Fashion Merchandising
The Art Institute of Philadelphia
Philadelphia, PASkills
- Microsoft Office/Google Suite
- Quickbooks/Accounting Support
- Multitasking and Time Management
- Customer Service and Client Relations
- Written and Verbal Communication
- Scheduling and Calendar Management
- Social Media Platforms
- Email Marketing
- Database, Filing Systems, Documentation Management
Certification
Mastering Quickbooks Class
Timeline
Administrative Assistant
Icon Management
10.2023 - Current
Virtual Assistant
Coller Media Agency
01.2021 - 01.2022
E-Commerce Marketing Manager
Just In Case Boutique
01.2018 - 01.2021
Office/Restaurant Manager
Master's Bar & Restaurant
01.2014 - 01.2017
Associate - Marketing and Fashion Merchandising
The Art Institute of Philadelphia
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