Francesca Nguyen
Social Service
Mission Viejo,CA
Summary
Dynamic leader with proven expertise in mediation and case analysis, honed at the County Of Orange. Excelled in enhancing child support outcomes and employee productivity through effective team collaboration and problem-solving. Demonstrated exceptional customer service by swiftly resolving disputes, ensuring satisfaction. Skilled in legal research and fostering a professional environment.
As child support professional, prepared to contribute to team-oriented environment with focus on achieving positive outcomes for families. Proven ability to handle sensitive information and provide compassionate support to clients. Strong collaborative skills, adaptable to changing circumstances, and reliable in meeting deadlines.
Overview
34
34
years of professional experience
Work History
Ombudsman Supervisor
County Of Orange
Santa Ana, CA
01.2023 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervising Call Center
County Of Orange
1055 N. Main St
04.2019 - 01.2023
- Assisted in resolving disputes between parties through mediation, promoting amicable agreements for child support arrangements.
- Supported case managers in developing customized strategies for each client, improving child support outcomes.
- Enhanced child support case management by diligently maintaining accurate records and documentation.
- Managed a high volume of cases efficiently while maintaining strict confidentiality and professionalism at all times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Child Support Services
County Of Orange
Santa Ana, CA
02.2010 - 01.2015
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Health Care Assistant
Health Care Agency
1200 N. Main St
01.1991 - 06.1993
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Education
Bachelor of Arts - Financial Services
California State University, Fullerton
Fullerton, CA06-1991
Associate of Arts - Finance
Fullerton College
Fullerton, CA06-1989
Skills
- Active BLS Certificate
- Interviewing techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Vietnamese
Professional Working
Timeline
Ombudsman Supervisor
County Of Orange
01.2023 - 01.2025
Supervising Call Center
County Of Orange
04.2019 - 01.2023
Senior Child Support Services
County Of Orange
02.2010 - 01.2015
Health Care Assistant
Health Care Agency
01.1991 - 06.1993
Bachelor of Arts - Financial Services
California State University, Fullerton
Associate of Arts - Finance
Fullerton College
Similar Profiles
Suzan GivenSuzan Given
Environmental Scientist at County of OrangeEnvironmental Scientist at County of Orange
William RamirezWilliam Ramirez
Sheriff's Officer at County Of OrangeSheriff's Officer at County Of Orange
Carlos De La HoyaCarlos De La Hoya
Landfill Operations Supervisor at County Of OrangeLandfill Operations Supervisor at County Of Orange
Lilia AbolghasemiLilia Abolghasemi
Babysitter at Sanaz SayyadiBabysitter at Sanaz Sayyadi
Gabriela SalgadoGabriela Salgado
Registered Nurse at Hoag Memorial Hospital PresbyterianRegistered Nurse at Hoag Memorial Hospital Presbyterian