Outdoor and Adventure, Travel, Physical Fitness and Fashion and Style
Francesca Njoroge
Lenexa ,KS
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Happy Suncare
06.2012 - 05.2025
- Coordinated office operations to streamline workflow and enhance productivity.
- Managed scheduling and calendar for senior management, ensuring efficient time allocation.
- Developed and maintained filing systems to ensure accurate record-keeping and retrieval.
- Implemented process improvements that increased administrative efficiency across departments.
- Trained new staff on administrative procedures, fostering a culture of knowledge sharing and support.
- Oversaw procurement processes, ensuring timely acquisition of office supplies and resources.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Certified Nursing Assistant
Good Samaritan Society
04.2016 - 05.2024
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted with daily living activities to enhance patient comfort and independence.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Implemented infection control protocols to ensure patient safety and compliance.
- Collaborated with interdisciplinary teams to develop and execute individualized care plans.
Administrative Assistant/Lead Direct Support Professional
Happy Suncare
06.2012 - 05.2021
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Arts - Human Services
Rasmussen University
Kansas05-2028
Skills
- Direct Patient Care
- Patient Relations
- Observing responses
- Documenting behaviors
- Medical terminology knowledge
- Indirect Patient Care
- Transporting patients
- Conducting intakes
- Strategic Planning
- Time management
- File organization
- Attention to detail
Interests
Timeline
Certified Nursing Assistant
Good Samaritan Society
04.2016 - 05.2024
Administrative Coordinator
Happy Suncare
06.2012 - 05.2025
Administrative Assistant/Lead Direct Support Professional
Happy Suncare
06.2012 - 05.2021
Bachelor of Arts - Human Services
Rasmussen University