Francesca Okoeguale

Temp work assignment for State Fair of Texas.

• Improved response times to emergencies with efficient coordination and communication among team members.
• Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
• Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
• Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
• Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.

• Maintaining and running store , making weekly deposits of earnings, building weekly schedules for my employees, ensuring all orders placed in a timely manner for delivery, ensuring all employees are trained and abiding by all store policies, procedures and employee code of conduct.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

• Contracted with The State Fair Of Texas to ensure all personnel responsible for coupons and game cards are escorted to assigned booths in a safely & timely manner via golf carts.
• Provided assistance during emergency situations, successfully evacuating personnel and securing the premises.
• Ensured compliance with company policies and regulations through routine inspection of employee badges and belongings.
• Participated in ongoing professional development training to stay current on best practices in armed guard procedures and tactics.
• Provided support during high-profile events, ensuring the safety of VIPs while remaining discreetly positioned throughout proceedings.
• Implemented strategic crowd control techniques during large gatherings, effectively minimizing risks of altercations or disturbances.
• Coordinated closely with fellow guards to establish efficient shift rotations, ensuring seamless transition of duties and optimal coverage at all times.
• Demonstrated a strong commitment to client satisfaction by consistently providing timely and professional security services tailored to specific needs.

• Receiving inbound calls from Spectrum customers about billing concerns.
• Improved billing accuracy by conducting thorough reviews of invoices and account statements.
• Streamlined the billing process by implementing efficient software tools and organizational systems.
• Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
• Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
• Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.

• Received orders, verified orders, pulled orders, boxed orders up, shipped orders, completed reports for orders, filled out orders BOL.
• Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
• Streamlined receiving operations for improved organization and faster unloading of deliveries.
• Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
• Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.

• Pick online orders for Lorel Customers, build merchandise on pallets for major customers (Wal-Mart, CVS, Walgreens).

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Enhanced clients health by providing daily grooming, feeding, and exercise routines.
• Contributed to the well-being of equines through regular monitoring of vital signs and reporting any abnormalities.
• Assisted in the recovery of clients by administering prescribed medications and treatments.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.