Francesca Pagliari
Inglewood,CA
Summary
Proven multitasker and detail-oriented professional, excel in enhancing customer satisfaction for employer in seamlessly promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I pride myself in achieving notable improvements in customer service metrics. Skilled in scheduling and training, consistently prioritizing and executing tasks to meet and exceed operational goals.
Overview
8
8
years of professional experience
Work History
Front Desk/ House Keeping
SW Hermosa Beach Hotel
08.2022 - 12.2024
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Assisted in house keeping work, ensuring cleanliness during down time and slow hours.
- Greeted and engaged in pleasant conversations while managing check-in process.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
Customer service shopper
Shipt
12.2020 - 09.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Monitored quality of products, ensuring compliance with safety standards and customer satisfaction.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and friendly environment
Education
High School Diploma -
Hillcrest High School
Inglewood, CASkills
- Strong work ethic
- Teamwork and collaboration
- Critical thinking
- Attention to Detail
- Multitasking
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk/ House Keeping
SW Hermosa Beach Hotel
08.2022 - 12.2024
Customer service shopper
Shipt
12.2020 - 09.2021
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
High School Diploma -
Hillcrest High School
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