Francesca Pagliari
Inglewood,CA
Summary
Proven multitasker and detail-oriented professional, excelled in enhancing customer satisfaction at SW Hermosa Beach Hotel by seamlessly integrating front desk duties with housekeeping efficiency. Leveraged basic accounting and tactfulness to elevate guest experiences, achieving notable improvements in room readiness and customer service metrics. Skilled in scheduling and training, consistently prioritized and executed tasks to meet and exceed operational goals.
Overview
8
8
years of professional experience
Work History
Front Desk/ House Keeping
SW Hermosa Beach Hotel
08.2021 - Current
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Assisted in house keeping work, ensuring cleanliness during down time and slow hours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Hillcrest High School
Inglewood, CASkills
- Scheduling appointments
- Tactfulness
- Basic accounting
- Attention to Detail
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk/ House Keeping
SW Hermosa Beach Hotel
08.2021 - Current
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
High School Diploma -
Hillcrest High School
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