Francesca Pagliari
Inglewood,CA
Summary
Proven multitasker and detail-oriented professional, excel in enhancing customer satisfaction for employer by seamlessly integrating customer service efficiency. Leveraged basic accounting and tactfulness to elevate guest/customer experience. achieving notable improvements in customer service metrics. Skilled in scheduling and training, consistently prioritize and execute tasks to meet and exceed operational goals.proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
9
9
years of professional experience
Work History
Customer service shopper
Shipt
12.2020 - 11.2025
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Suggested comparable products to replace out-of-stock items.
- Implemented feedback from clients to continuously improve service and client satisfaction.
Front Desk/ House Keeping
SW Hermosa Beach Hotel
Hermosa Beach, California
08.2022 - 12.2024
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Assisted in house keeping work, ensuring cleanliness during down time and slow hours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Hillcrest High School
Inglewood, CASkills
- Scheduling appointments
- Tactfulness
- Attention to Detail
- Multitasking
- Time management
- Critical thinking
- Effective communication
Languages
English
Soanish
Timeline
Front Desk/ House Keeping
SW Hermosa Beach Hotel
08.2022 - 12.2024
Customer service shopper
Shipt
12.2020 - 11.2025
Customer Service Cashier
Babies "R" Us
12.2016 - 04.2018
High School Diploma -
Hillcrest High School