Hostess Manager
Customer Service Department
08.2024 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
