Francesca Polanco
Mahwah
Summary
Compassionate, detail-oriented, and highly organized professional with extensive experience in medical administration, patient care, and job coaching. Proven ability to build strong relationships with diverse populations while excelling in fast-paced environments. Adept at multitasking, problem-solving, and maintaining professionalism while supporting both clinical teams and clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Scribe
Eyemagination Optical
Pomona, NY
02.2020 - Current
- Documented patient encounters and medical histories accurately during examinations.
- Assisted healthcare providers by transcribing notes in real-time, ensuring accuracy and clarity.
- Managed electronic health record entries, maintaining organized and up-to-date patient information.
- Facilitated communication between patients and medical staff, enhancing overall clinic workflow.
- Observed clinical procedures to gain comprehensive understanding of ophthalmic practices and terminology.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Performed OCT scans and diagnostic testing.
Medical Administrative Specialist
Eyemagination Optical
Pomona, NY
02.2020 - Current
- Managed patient scheduling and appointment confirmations to enhance efficiency in daily operations.
- Processed insurance claims and verified patient eligibility for services to ensure accurate billing.
- Maintained medical records and updated patient information in electronic health record systems.
- Assisted with front office duties, including answering phones and greeting patients, promoting positive experiences.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Job Coach / Community Specialist
ARC of Rockland
Congers, NY
06.2012 - 05.2019
- Developed individualized employment plans for clients to enhance job readiness and skill development.
- Conducted job assessments to identify strengths and barriers affecting employment opportunities.
- Provided one-on-one coaching sessions, fostering confidence and independence in job-seeking activities.
- Collaborated with local employers to establish meaningful job placements for clients with disabilities.
- Monitored client progress and provided ongoing support to ensure successful job integration and retention.
- Implemented feedback mechanisms to improve coaching strategies and meet diverse client needs effectively.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Advocated on behalf of clients with potential employers, increasing job placement success rates.
- Improved client confidence by delivering motivational speaking sessions and one-on-one coaching.
- Facilitated group sessions on career development, enhancing participants' understanding of job market and opportunities.
- Wrote Habilitation Plans, Daily and Monthly Progress notes.
- Attended Annual ISP meetings for each individual.
Community Habilitation Specialist
Camp Venture
06.2010 - 06.2012
- Supported individuals with developmental disabilities in achieving personal goals and enhancing daily living skills.
- Developed individualized care plans based on client assessments and ongoing evaluations.
- Facilitated social skills training sessions to promote community integration and relationship building.
- Collaborated with multidisciplinary teams to coordinate support services and resources for clients.
- Monitored client progress, adjusting strategies as necessary to ensure effective support and development.
- Provided crisis intervention support, ensuring safety and well-being of clients during emergencies.
- Improved community integration for individuals with disabilities through participation in social activities and events.
- Provided families with resources, education, and guidance on best practices for supporting their loved ones at home.
- Collaborated with interdisciplinary team members to provide comprehensive support for clients'' overall wellbeing.
- Promoted a safe and supportive environment by implementing behavior management strategies and addressing challenging behaviors effectively.
- Assisted clients in acquiring daily living skills, increasing their self-reliance and confidence in managing personal tasks.
- Served as a liaison between clients, families, and other service providers to ensure seamless coordination of care across all settings.
- Utilized various communication methods, including verbal cues and assistive technology devices when working with clients who have diverse communication needs.
- Documented client achievements thoroughly, maintaining accurate records for review during case conferences and annual evaluations.
- Evaluated client progress regularly, adjusting habilitation plans as needed to ensure continuous growth and development.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
Cashier / Clerk / Pharmacy Technician
Drugmart
Suffern, NY
07.2004 - 06.2010
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted Pharmacist with prescription processing and inventory.
Education
Bachelor of Science - Social Sciences
Dominican University
Orangeburg, NY01.2012
Skills
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
- Clinical support
- Adaptability and flexibility
- Electronic health records
- Medical documentation
Certification
- CPR Certification
- AMAP Certification
- SKIP Certification
Timeline
Medical Scribe
Eyemagination Optical
02.2020 - Current
Medical Administrative Specialist
Eyemagination Optical
02.2020 - Current
Job Coach / Community Specialist
ARC of Rockland
06.2012 - 05.2019
Community Habilitation Specialist
Camp Venture
06.2010 - 06.2012
Cashier / Clerk / Pharmacy Technician
Drugmart
07.2004 - 06.2010
Bachelor of Science - Social Sciences
Dominican University