Francesca Ponzio
Chicago,IL
Summary
A Business Technology and Analytics Student with a proven track record at Butler University, known for good communication and an eagerness to learn. Amateur in video editing and storytelling, I excel in customer service, ensuring engaging and diverse coverage. Skilled in Python programming and data entry, I bring a blend of technical and interpersonal skills to drive success and foster relationships.
Overview
1
1
year of professional experience
Work History
Multimedia Reporter
Butler Collegian
08.2024 - Current
- Increased website traffic by producing compelling and shareable content across various media platforms.
- Improved storytelling techniques through continuous training on industry trends and emerging technologies in multimedia journalism.
- Collaborated with editors and fellow reporters to generate story ideas, ensuring diverse coverage of relevant topics.
Sales Associate
Hand and Stone Massage and Facial
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Snack Bar Attendant
Park Ridge Country Club
05.2023 - 09.2023
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Provided support during special events, ensuring seamless execution of catering services as needed.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
Education
Bachelor of Arts -
Butler University
Indianapolis, IN05.2028
High School Diploma -
Lake Park High School
Roselle, IL05.2024
Skills
Storytelling abilities
Video Editing
Customer Service
Listening Skills
Reliable and punctual
Python Programming Basics
Strong writing skills
Effective Decision Making
Certification
- OSHA 10-Hour General Industry Training – Occupational Safety and Health Administration.
- Illinois Driver's License
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Video Editing
Economics
Writing
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsAccomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Brought in 20 new customers to Hand and Stone.
- Design - Responsible for creative design for prominent flyers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Python
Quote
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Multimedia Reporter
Butler Collegian
08.2024 - Current
Sales Associate
Hand and Stone Massage and Facial
06.2024 - Current
Snack Bar Attendant
Park Ridge Country Club
05.2023 - 09.2023
Bachelor of Arts -
Butler University
High School Diploma -
Lake Park High School
Similar Profiles
Ana DollardAna Dollard
Culture Reporter at Butler CollegianCulture Reporter at Butler Collegian
Ana DollardAna Dollard
Culture Writer at Butler CollegianCulture Writer at Butler Collegian
AVA NAIDITCHAVA NAIDITCH
Writer at Rocky Mountain CollegianWriter at Rocky Mountain Collegian