Francesca Reece
Indianapolis,IN
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
Work History
HR Generalist
Indianapolis Motor Speedway
Indianapolis, IN
06.2023 - Current
- Manage the full-cycle hiring, onboarding, and offboarding processes for all seasonal employees.
- Coordinate and conduct onboarding and orientation for all full-time and part-time new hires.
- Maintain the internal HR website with up-to-date, engaging information and resources.
- Ensure all employees have current position descriptions available on Racehouse (internal website).
- Support the administration of employee changes, HR compliance, and regulatory reporting.
- Identify and attend relevant job fairs, events, and outreach activities to attract a diverse pool of qualified applicants, with a focus on seasonal staff.
- Work on process improvements to enhance the employee experience and provide cross-functional support as needed.
- Perform routine HR tasks and initiatives, ensuring compliance with federal, state, and local employment laws and regulations.
- Maintain updated seasonal recruiting procedures and checklists.
- Assist with other duties and projects as assigned.
HR Specialist
The LIFT Academy
05.2022 - 06.2023
- Serve as an onsite responsible authorized signatory and point of contact with regulating agencies
- Authorize and manage building security access
- In charge of implementing disciplinary measures, including suspension and termination procedures when necessary
- Conduct investigations related to claims of harassment/discrimination by reviewing materials, recordings etc,; and make recommendations for resolutions
- Perform random drug screenings and monitor adherence to the company's drug and alcohol guidelines
- Work with the talent acquisition team to ensure new hires have a smooth transition
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Liaison between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Facilitate new hire orientation
- Provide support to employees on various HR-related topics: compensation, benefits, and leaves
- Ensure compliance with labor regulations
- Developed lunch and learn sessions to enhance the skills of both new and existing managers
Office Manager
RC Enterprise LLC
09.2015 - 05.2022
- Developed and implemented variety of HR policies and procedures that created an optimal work environment
- Prepared daily work and run schedules
- Implemented team-building activities and programs to foster a positive and collaborative company culture
- Achieves staff job results by providing coaching and corrective action, as necessary; planning, monitoring, and evaluating job performance
- Manages staff by recruiting, selecting, orienting, and training employees
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Maintained office services by organizing operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions, assigning and monitoring clerical functions
- Maintains client satisfaction by providing problem-solving resources
- Worked directly with our client, private members and drivers either by telephone, electronically or face to face
- Applied and interpreted audit and compliance requirements for staff
Unit Collection Manager
RC Enterprise LLC
10.2005 - 09.2015
- Recruited, interviewed and facilitated the hiring of qualified job applicants
- Facilitated employee disciplinary meetings, terminations and investigations
- Prepared complex reports for the tracking of team monthly performance
- Ensured full compliance with agency requirements and tight deadlines
- Author professional correspondence to customers
- Design and deliver series of classes for continued education; providing ergonomic counseling and educating employees on proper collections techniques and overall etiquette
- Rapidly learn and master varied computer programs
- Monitored queue and track inbound/outbound calls
- Kept agents aware of inbound calls, outbound calls, average talk time, and abandonment rate
- Perform weekly call monitoring evaluations with each agent
- Researched accounts and completed due diligence to resolve collection problems
Education
Business Management -
IVY TECH COMMUNITY COLLEGE
Indianapolis, IN01.2003
High School Diploma -
PIKE HIGH SCHOOL
Indianapolis, IN06-2000
Skills
- Employee Engagement
- Culture Building
- Conflict resolution
- Compliance and regulations
- Employee Onboarding
- Confidential Document Control
- Training Development and Execution
- Resolving Complex Issues
- Analytical and Critical Thinking
- Office Management Skills
- Client Relations
- Scheduling
- Planning and Strategy Development
- Candidate Sourcing
Awards
- Premiere Credit Quarterly Award Nominee, Q4 2011, Q2 2012
- Premiere Credit Super Star Management Award, 11/2010
Timeline
HR Generalist
Indianapolis Motor Speedway
06.2023 - Current
HR Specialist
The LIFT Academy
05.2022 - 06.2023
Office Manager
RC Enterprise LLC
09.2015 - 05.2022
Unit Collection Manager
RC Enterprise LLC
10.2005 - 09.2015
Business Management -
IVY TECH COMMUNITY COLLEGE
High School Diploma -
PIKE HIGH SCHOOL
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